JOB SUMMARY:

The Rental Department is a fun and exciting way to join the ski industry and the Monarch family. This department is an upbeat and fast paced environment that provides opportunities to earn and play in the mountains. Enjoy working in the Rental Shop environment then the perks of your complimentary Monarch Mountain Season Pass. The Rental Shop Manager position is responsible for the overall operation of all facets of Monarch Mountain’s Rental Department, ensuring that every guest has the best possible Rental service experience at Monarch by providing excellent customer service directly, as well as through every staff member.

ESSENTIAL DUTIES:

The Rental Shop Manager responsibilities include, but are not limited to the following:

• Be an effective leader within the guidelines of department and company policies, procedures and values, in fulfillment of Monarch’s mission statement to “provide our guests with a quality, personalized mountain experience.”
• Responsible for ensuring all forms, tracking, verifications and necessary documents are executed and accurately completed in a timely manner. This includes, though not limited to requests, training, invoices, payroll, time-keeping, fiscal responsibilities, incidents, disciplinary actions...etc.
• Perform the hiring and supervision of approximately 15 to 25 departmental employees.
• Provide guidance and oversee the efficient scheduling of department staff based on projected skier budget and adjusting to actual requirements as appropriate.
• Oversee the initial and ongoing training of departmental staff.
• Provide timely employee feedback, and conduct qualitative performance reviews of department staff on a regular basis. Include your level 2 managerial staff, as appropriate, in accomplishing A-team reviews.
• Operate within budgetary constraints for the current season; contribute to departmental budget proposal for the following season.
• Identify, research and submit departmental capital requests for fiscal review.
• Work in conjunction with other departments as part of the Monarch team.
• Develop, review and maintain on a regular basis training materials, manuals, job descriptions and any other documents necessary for the overall success of the department.
• Prepare and oversee department personnel in the event of an emergency.
• Identify and train personnel for opportunities within the department for the purpose of retaining valuable and interested employees, and the filling of key positions in the event of a departure.
• Provide professional solutions and courteous assistance in problem solving for both guests and employees.
• Monitor and maintain the inventory, operation and condition of department inventory, supplies, properties and facilities.
• Oversee the provision of friendly, expeditious and quality service and equipment to guests of Monarch’s Rental Shop, operating within the guidelines of local, state and federal laws.
• Keep current in the knowledge of ski and snowboard equipment, equipment maintenance and tuning, and rental shop operations.
• Responsible for the daily deposit of the Rental Shop department, including balancing, record keeping and working with Accounting as necessary.
• Prioritize utilization of staff, assigning stations and delegating tasks based on changing volumes.
• Contribute to the development of collateral material associated with the Rental Shop, working in conjunction with Marketing and Reservations.
• Attend applicable workshops, conferences, seminars…etc.
• Other duties as assigned. This job summary is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

PERSONAL ATTRIBUTES:

• Ability to maintain a good attitude and work well with guests and other employees.
• Must always present a professional appearance.
• Ability to ski or ride at an advanced level.
• Ability to recognize and maintain confidentiality of sensitive materials and situations, including confidentiality of all customer information.
• Working knowledge of ski area liabilities and human resource laws as applicable in the state of Colorado.
• Must be proficient in the knowledge and skill needed to perform ski and snowboard tunes and repairs.
• Ability to train others in a non-condescending manner.
• Great work ethic.
• Can handle fast paced and high-pressure environment.
• Ability to take direction and follow procedures.
• You should feel comfortable working around large groups of people in a congested area.
• Willingness to learn.
• Follow established policies and procedures, is supportive of our core values, and sets the example for others.
• Is honest and dependable.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

JOB REQUIREMENTS:

• Minimum age: 21
• Legal citizen of the United States or possess other proper work permit authentication.
• A valid driver’s license and good, company insurable driving record required.
• High School diploma or GED.
• Ability to push, lift, and move up to 50 lbs.
• Must be experienced in all ski and snowboard binding mounting/tuning and must have at least two years of experience in rental shops.
• High School Diploma or GED required; college degree preferred.
• Minimum two years’ supervisory experience required; preferably in the rentals area.
• Prior experience managing a staff of ten or more employees.
• Must Have been previously certified by binding companies.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.

JOB TYPE: Winter Seasonal, Full Time (Part time October - November)

COMPENSATION AND BENEFITS:

• Compensation: Proposed hiring rate starts at $55,000 Annually (actual pay will be adjusted based on experience).
• Benefits: Monarch Season Pass and many more! For a full list of benefits visit www.skimonarch.com/jobs

JOB POSTING DEADLINE: August 31, 2024

This job description is designed to cover the general duties and nature of work, not to contain a comprehensive listing of all activities, duties or responsibilities required for this job. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodations during the application or interview process, please contact HR. Applicants are not required to disclose their age or years of education.