Job Title - Repair Network Engineer

Location - Leicester or Bexhill

Welcome to Hastings Direct

We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.

The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.

We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.

Role overview

Within the Repair team, you’ll be organising commercial terms and working practices with repairs which promote good customer outcomes in the repair journey. You’ll be delivering a physical repair capability which meets the needs of customers, internal stakeholders and our HD digital ambition within the contracted repair network suppliers.

Job details – you’ll need to have demonstrable experience in:

• Analysing trends, anomalies and verifying known issues to predict outcomes and fix current issues

• Providing analysis and rational for future forecasting inputs using available data and resident market experience

• Becoming an expert in the use of third party software and facilitating the best possible internal business reporting and data led strategies

• Building solid, productive relationships with supply chain partners to influence change and formulate effective solutions to meet overall departmental objectives

• Responding to escalated issues around repair process delays and bring about favourable outcomes for both customers and the business

• Reviewing Total Loss avoidance strategy and highlighting areas for improvement with the goal of a reduction in total loss
  

Essential skills we would love you to have:

• Strong motor claims engineering background with the ability to use computerised vehicle estimating systems (e.g. Audatex/GT Motive) and ATA/AQP accreditation

• Strong analytical and research skills, combined with excellent attention to detail and accuracy

• Effective communication and interpersonal skills with the ability to influence stakeholders, both internally and externally

The interview process

Our interview process involves the below:

• Recruiter screening call

• 1st stage interview with hiring leader

• 2nd interview with hiring leaders leader
  

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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