Repairs Services Officer x3 roles

Location: Croydon Council, Housing Directorate
Grade: 6
Type: Full-Time, Permanent
Hours: 36 hours per week
Reports to: Repairs Business Support Manager

If you are passionate about making a real difference to the lives of residents in Croydon, improving services and working in a fast paced and rewarding environment, come and join our Assets & Repairs team.

Croydon is a diverse borough, and o ur vision is to create great homes, places, and communities to enhance life opportunities. Our ambition is to create a service which makes a real difference to the customer’s journey by working collaboratively with other teams within Croydon Council and with our repair’s contractors.

Role Overview

As the Repairs Services Officer, you will provide proactive administrative support to the repairs and disrepair team and areas of responsibility include:

• · Liaison and Communication: Act as a key liaison between the repairs operations team, front-line services, and other housing departments, ensuring effective communication and timely responses to customer queries and requests for repairs.
• Repairs and Service Management: Oversee the accurate diagnosis and timely completion of disrepair cases for Council properties, ensuring that all works are managed efficiently, and outstanding issues are resolved in line with agreed timescales and procedures.
• · Quality Assurance and Continuous Improvement: Monitor service quality through site inspections, customer feedback, and post-inspection reviews, to ensure compliance with health and safety standards, value for money, and high customer satisfaction.

About you

• Building Industry Knowledge: Good understanding of site construction, building management, and relevant legislation. Customer Care Excellence: Proven experience in delivering outstanding customer service, including a practical understanding of how to measure and improve customer care
• IT Proficiency: A high level of IT literacy, including experience with Microsoft Word and Excel
• Proactive & Customer-Focused Approach: A proactive, customer-focused approach with the ability to manage competing priorities, problem-solve, and maintain a positive attitude under pressure.
• Effective Communication: Strong verbal and written communication skills, with the ability to build effective relationships with staff, stakeholders, and external partners.
• Team Collaboration: Experience of working collaboratively with colleagues across departments
• Experience working within responsive repairs for a social housing provider, dealing with repairs-related queries and issues

Why Croydon Council?

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all employees can thrive.
• Career Development: Take advantage of professional growth opportunities and a rewarding career path. We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme, up to 31 days of annual leave (eligibility criteria apply), and a commitment to your well-being and work-life balance. Access to the confidential and free Employee Assistance Programme 24/7
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.
• Work Life Balance: Options for flexible and agile working options in line with service demand