Job Description:

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

We offer flexibility and choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Role Summary/Purpose:

Customer Service Representative:

· Answering phone calls and responding to general customer inquiries, concerns, and complaints.

· Arranging for services requested by the customer

· Projecting a professional company image via a phone interaction

Essential Responsibilities:

· Service calls from customers based out of US

· Solve queries and concerns on the call

· Arrange for services required by the customers

· Provide product and services information to customers

· Follow up on customer inquiries and resolve them

· Recognize, document, and alert the supervisor of trends in customer calls

· Recommend process improvements

Essential Skills

· Should have a customer centric attitude

· Excellent English language communication skills

· Working knowledge of computers

· Professional phone etiquette and ability to work with teams

· Should be willing to work in rotational shifts and be flexible for night shift timings as well

· Should be open to change.

Qualifications/Requirements:

Freshers or experienced professional with maximum 3 years only will be considered.

Education qualification:

Minimum 10+2 and above.

Grade/Level: 04

Job Family Group: