Requisition No: 837342

Agency: Children and Families

Working Title: RESEARCH & TRAINING SPECIALIST OPS - 60934064

Pay Plan: Temp

Position Number: 60934064

Salary: $41,463.48 - $148,228.85

Posting Closing Date: 09/20/2024

Total Compensation Estimator Tool

THIS POSITION CAN BE LOCATED ANYWHERE WITHIN THE STATE OF FLORIDA .

TRAVEL WILL BE REQUIRED

This position exists to monitor, report, test and carry out the Departments Plan for the Florida CCWIS solution. This position will participate and lead enhancement efforts for all aspects of the project and work closely with OITS to determine and evaluate priority as it relates to the number of impacted user tickets on the solution and work with OCFW and stakeholders to gather necessary supportive documentation to provide additional information and support the justification for enhancements.

There is a significant amount of end user support and teamwork involved in this process.

Specific Duties and Responsibilities include:

• Participate in regular CCWIS meetings to determine what portions of CCWIS are in need of enhancements, testing, and change requests.
• Maintain contact with the project manager and project leads.
• Work with CCWIS team, OCM and SMEs to publicize solutions and enhancements that occur in the solution.
• Regularly report on the status of the CCWIS solution to leadership in regarding to pending enhancements, outstanding change requests, and in process enhancements needed to support end users.
• Clear and frequent communication with the CCWIS stakeholders and team.
• Ensure enhancements, user stories, or pending change requests created for the system through IBM or Deloitte are validated to the meet the business need and align with policy, statute, and law.
• Support testing efforts in the FL CCWIS solution as needed/requested.
• Create a communication flow to ensure questions and concerns from the users are captured.
• Triage ehancments in conjucntion with OITS and seek guidance and clarity from end users to ensure the most thorough enhancment request is pushed to the vendor for solutions and fixes.
• Support the case management development of a super user network and continue communciation with the DCF superuser network.
• Assist in operational change management activities to ensure user adaptation.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of Florida Safe Families Network (FSFN) and case workflow in FSFN.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
• Ability to plan, organize and develop learning solutions.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of the Florida Child Welfare System.
• Strong knowledge of User Acceptance Testing.
• Ability to navigate the Azure Dev Ops system.
• Ability to partner with project leads and stakeholders.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.