Employer Industry: Payment Management Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client relations and utility services
- Engaging work that involves problem-solving and negotiation with utility vendors
- Flexible work schedule with potential overtime as required

What to Expect (Job Responsibilities):
- Research utility termination warnings, missing bills, and late fees to determine necessary actions
- Contact utility vendors to verify balances due and negotiate payment extensions
- Prepare written correspondence to vendors to resolve shut-off issues and request replacement bills
- Operate and maintain databases related to termination research and late fees
- Answer vendor hotline inquiries in a timely manner

What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 6 months of telephone experience in customer service or collections
- Ability to communicate effectively both verbally and in writing
- Strong organizational skills to manage multiple tasks and prioritize work
- Basic proficiency in Microsoft Office suite and standard office equipment

How to Stand Out (Preferred Qualifications):
- General knowledge of utility billing processes
- Good analytical and problem-solving skills
- Previous experience working in a similar role within the utility sector

#PaymentManagement #CustomerService #CareerOpportunity #ProblemSolving #VendorNegotiation

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