• Job Description

  Req#: IRFL-45296

  Description

  Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

  What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

  Work Today, Get Paid today, with Daily Pay!

  Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

  Multiple Health Insurance and Life Insurance options

  401k Plan + Company Match

  Paid Time Off

  Holiday Pay

  Pet Insurance

  Employee Assistance Program

  Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

  Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

  JOB DUTIES AND RESPONSIBILITIES

  Responsible for taking reservations and accurately inputting into the computer system.

  Answer inquiries of room rates, outlets and room locations.

  Interact with Group Rooms Coordinator on bookings.

  Activate "manual system" in the event of system downtime.

  Keep up to date with knowledge of phone system.

  Handle all guests' special requests in a professional manner.

  Post advance deposits and keep accurate records of deposits.

  Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.

  Perform various other duties as assigned

  EDUCATION AND EXPERIENCE

  Minimum of High School education

  Six (6) months prior reservations or front office experience required in a full-service hotel or related

  Prior experience with Opera PMS is desired.

  KNOWLEDGE, SKILLS AND ABILITIES

  Strong knowledge and ability to use the Microsoft Office

  Strong working knowledge of Opera PMS

  Ability to maintain consistency, diplomacy and tact in difficult or challenging situations

  Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail

  Ability to make independent decisions

  Ability to make quick and efficient decisions to benefit the team and guest

  Ability to use a moderately complex computer system and troubleshoot software problems

  *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

  *Schulte Hospitality Group is an Equal Opportunity Employer.

• About the company

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