Concentrix - CA

Resource Manager / Team Manager


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R1532816

      Job Title:

      Resource Manager / Team Manager

      Job Description

      Responsibilities :
      • Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.
      • Monitoring day-to-day project activities and corresponding resourcing.
      • Capacity planning, i.e. making sure that a company’s resources have the capacity to work on upcoming projects.
      • Monitoring and managing employees’ workload, utilization, and overtime hours.
      • Managing resource conflicts.
      • Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing.
      • Providing MS project managers with support when it comes to resource management issues or improving resource management processes.
      • Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.
      • Collaborating with the HR department regarding staff training, compensation and benefit planning, payroll administration, and hiring new staff for projects.
      • Being familiar with labor laws as well as resource management trends.
      • Documenting processes (e.g. weekly utilization report, etc.).
      • Manage operational and escalation of core services.
      Key Skills required:
      • Client Handling Must Have
      • Communication Skills Must Have
      • Networking a plus
      • Windows Server a plus
      • VMWare a plus
      • AD a plus

      Location:

      CRI Work-at-Home

      Language Requirements:

      Time Type:

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  • About the company

      Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.