Job description

Job responsibilities

To support with the resolution of resource system faults by reporting and monitoring issues and where appropriate, liaise with external providers.

To act as a Single Point of Contact in the absence of the Resource Systems Specialist and to be responsible for defined management functions within the team.

To analyse, interpret and respond to staff and managers queries across the Trust relating to the Central Resourcing Team including technical system queries and complex queries regarding time and attendance and pay.

The timely provision of analytical and statistical information relating to data held in the Trusts resourcing system. Responsible for overseeing agreed resource related audits and governance checks to maintain a high level of data quality within GRS.

To maintain and where required, document standardised procedures in the use of resource data systems.

To provide support and where necessary, take ownership for any resource related projects involving the Central Resource Team or the Trusts e-rostering system Global Rostering System (GRS).

Responsible for overseeing all internal and external third-party communications to the Central Resourcing Team either verbal, written or email, prioritising the most urgent, delegating or referring queries and ensuring all communications are actioned.

Act as a central point of contact within the Trust for staff to report unsocial hours, holiday pay, timesheet queries / changes (e.g. key aspects of resource / pay related queries under Agenda for Change). The post will advise staff and managers accordingly.

To assist with the mentoring and training of Resource Systems Officers, Resource Systems Coordinators as well as existing Resource Coordinators (RCOs) and Support and Enabling Services managers requiring resourcing support.

To ensure the production of rotas and all information held on rostering systems for Support and Enabling Services are accurate and conform to Working Time Directives and Data Protection Act requirements.

To support the Resource Systems Specialist with troubleshooting, investigation and development work.

To oversee all interfaces linked to the Trusts resourcing system (GRS) analysing, interpreting and acting as required to ensure any errors are corrected and the process runs efficiently.

Job responsibilities

To support with the resolution of resource system faults by reporting and monitoring issues and where appropriate, liaise with external providers.

To act as a Single Point of Contact in the absence of the Resource Systems Specialist and to be responsible for defined management functions within the team.

To analyse, interpret and respond to staff and managers queries across the Trust relating to the Central Resourcing Team including technical system queries and complex queries regarding time and attendance and pay.

The timely provision of analytical and statistical information relating to data held in the Trusts resourcing system. Responsible for overseeing agreed resource related audits and governance checks to maintain a high level of data quality within GRS.

To maintain and where required, document standardised procedures in the use of resource data systems.

To provide support and where necessary, take ownership for any resource related projects involving the Central Resource Team or the Trusts e-rostering system Global Rostering System (GRS).

Responsible for overseeing all internal and external third-party communications to the Central Resourcing Team either verbal, written or email, prioritising the most urgent, delegating or referring queries and ensuring all communications are actioned.

Act as a central point of contact within the Trust for staff to report unsocial hours, holiday pay, timesheet queries / changes (e.g. key aspects of resource / pay related queries under Agenda for Change). The post will advise staff and managers accordingly.

To assist with the mentoring and training of Resource Systems Officers, Resource Systems Coordinators as well as existing Resource Coordinators (RCOs) and Support and Enabling Services managers requiring resourcing support.

To ensure the production of rotas and all information held on rostering systems for Support and Enabling Services are accurate and conform to Working Time Directives and Data Protection Act requirements.

To support the Resource Systems Specialist with troubleshooting, investigation and development work.

To oversee all interfaces linked to the Trusts resourcing system (GRS) analysing, interpreting and acting as required to ensure any errors are corrected and the process runs efficiently.

Person Specification

Qualifications

Essential

• Educated to Diploma Level or equivalent

Desirable

• NVQ level 4 or equivalent management qualification.

Experience

Essential

• Minimum of 2 years experience in the use of GRS in a resourcing role.
• Experience of database management
• Experience of managing own time, using initiative, prioritising workload and working to deadlines.
• Team working experience
• Experience of people management issues in relation to rostering requirements
• Preparation of reports and presentations.
• Experience of training others.

Desirable

• Minimum of 1 years experience in a GRS administration role.
• Experience of Line Management and day to day supervision of direct reports
• Experience of using SQL programming language to interrogate databases

Knowledge and skills

Essential

• A thorough understanding of Trust policies and procedures relating to staff time and attendance, improving working lives and equality and diversity.
• A working knowledge of Working Time Directives and , General Data Protection
• Demonstrable understanding of Agenda for Change Terms and Conditions in relation to (but not limited to) NHS working time conditions including unsocial hours and average holiday pay.
• Working knowledge of the various types of rostering arrangements as operated within the Trust.
• Very competent IT, literacy and numeracy skills.
• Developed problem solving skills.
• Competent verbal and written communications skills.
• Able to handle competing demands.

Desirable

• Experience of testing and validating systems or processes

Personal attributes

Essential

• Ability to work autonomously on own initiative as well as part of a wider team.
• Displays a calm, sensitive and diplomatic manner in interpersonal relationships.
• Ability to carry out duties remotely from home (home working), making best use of technology available.
• Determination to meet targets.

Desirable

• Ability to work flexibly across the Trust service area.

Qualifications

Essential

• Educated to Diploma Level or equivalent

Desirable

• NVQ level 4 or equivalent management qualification.

Experience

Essential

• Minimum of 2 years experience in the use of GRS in a resourcing role.
• Experience of database management
• Experience of managing own time, using initiative, prioritising workload and working to deadlines.
• Team working experience
• Experience of people management issues in relation to rostering requirements
• Preparation of reports and presentations.
• Experience of training others.

Desirable

• Minimum of 1 years experience in a GRS administration role.
• Experience of Line Management and day to day supervision of direct reports
• Experience of using SQL programming language to interrogate databases

Knowledge and skills

Essential

• A thorough understanding of Trust policies and procedures relating to staff time and attendance, improving working lives and equality and diversity.
• A working knowledge of Working Time Directives and , General Data Protection
• Demonstrable understanding of Agenda for Change Terms and Conditions in relation to (but not limited to) NHS working time conditions including unsocial hours and average holiday pay.
• Working knowledge of the various types of rostering arrangements as operated within the Trust.
• Very competent IT, literacy and numeracy skills.
• Developed problem solving skills.
• Competent verbal and written communications skills.
• Able to handle competing demands.

Desirable

• Experience of testing and validating systems or processes

Personal attributes

Essential

• Ability to work autonomously on own initiative as well as part of a wider team.
• Displays a calm, sensitive and diplomatic manner in interpersonal relationships.
• Ability to carry out duties remotely from home (home working), making best use of technology available.
• Determination to meet targets.

Desirable

• Ability to work flexibly across the Trust service area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

Working from home contract

Working from home contract

NG8 6PY

Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)