J.P. Morgan
Retail Customer Service Account Specialist II
This job is now closed
Job Description
- Req#: 210490090
- Work in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics driven-environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Minimum of 2 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
- A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
- Opportunities for professional growth and advancement
- A work environment of high-energy employees that are trained, coached, focused, and driven
- Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
- A culture that values diversity, equity, inclusion, integrity, and teamwork
Join Chase as a Call Center Customer Service Account Specialist and embark on a career that is not only creative, exciting, and different every day, but also offers immense growth opportunities. At Chase, we value your skills and offer a platform where you can make a significant impact by providing solutions to our customers.
As a Retail Customer Service Account Specialist II at Chase, you will be tasked with providing outstanding customer service in a fast-paced call center setting. Your role will involve daily interaction with customers, offering solutions and contributing to business outcomes. Working both independently and as part of a dynamic team, you will handle every customer interaction with empathy and respect. This position demands adaptability, superior communication skills, and a genuine passion for assisting others.
Job responsibilities:
Required qualifications, capabilities, and skills:Preferred qualifications, capabilities, and skills:If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.