We Make People Smile

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

Picture yourself working in Las Vegas, NV , in an exciting and dynamic atmosphere at our attraction, Madame Tussauds Las Vegas!

We are seeking an outgoing, friendly, and motivated individual to be a part of a high-energy team. If you possess a can-do positive attitude and an outstanding set of customer service or sales skills, then we’re looking for you as a Retail Photo Operations Manager of Madame Tussauds Las Vegas!

You will lead a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products, then sold to our guests.

We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives, too!

As a Retail Photo Operations Manager:
- Drive teams to achieve goals.
- Run all operational aspects of a high-volume souvenir photography retail operation.
- Develop, train, and motivate staff to achieve desired guest service and financial results.
- Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment
- You will ensure excellent customer service by responding to guest requests, expectations, and needs.
- You will have the opportunity to meet and interact with people from all over the world.

What’s in it for you?
- Competitive salary, plus bonuses based on performance.
- Free admission to the attraction.
- Opportunity for growth and advancement.
- Commission, 401K, or other benefits
- Fun culture and atmosphere!

Job Type: [FULL TIME]
Classification: [EXEMPT]

Requirements and other details:
- High school diploma or general education degree (GED).
- 3+ years of experience in retail or hospitality management or 5+ years of experience as an Assistant in high-volume retail or hospitality environment.
- Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management.
- Demonstrated ability to meet sales targets and KPIs in a busy environment.
- Proven history of building strong, supportive, and effective relationships with operating peers and staff.
- Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel.
- Sound judgment in decision-making, problem-solving, and prioritization of duties.
- Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
- Professional communication skills and appearance.
- Experience in digital photography and/ or Souvenir Photography in retail, guest-oriented setting a plus, but not required.
- Must be authorized to work in the US.
- Background check

EQUAL EMPLOYMENT OPPORTUNITY– Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.

Magic Memories’ diversity and inclusion practices have been recognized through being named the 2017 winner of the Emerging Category of the YWCA Equal Pay Awards!

Qualifications

Education

Required

High School

Experience

Preferred

Retail/Hospitality Management

High Volume Retail Environment

Guest Experience/Customer Service