Employer Industry: Software Solutions for Service Industries

Why consider this job opportunity:
- Salary up to $64,800
- Opportunity for career advancement and growth within the organization
- Flexible time off with ample learning and development opportunities
- Comprehensive health and wellness benefits, including 100% employer-paid medical options
- Support for various life stages, including parental leave and adoption reimbursement
- Recognition programs for great work, including peer-nominated awards

What to Expect (Job Responsibilities):
- Serve as the point of contact for customers until they transition from Sales to Onboarding
- Identify and address debooking risks and pain points in the Sales hand-off and Onboarding process
- Manage escalations related to pre-sales items, including concessions and billing modifications
- Own Salesforce workflows for creating and updating escalation ticketing systems
- Gather data and log churn information to identify trends and areas for improvement

What is Required (Qualifications):
- Minimum 2 years of experience in Sales or customer escalation management
- Demonstrated ability to improve processes and manage customer retention
- Strong communication skills, including experience with executive-level interactions
- Excellent planning, time management, organizational, and interpersonal skills
- Bachelor's Degree preferred

How to Stand Out (Preferred Qualifications):
- Experience in defining and optimizing business processes
- Flexibility and ability to adapt to new demands quickly
- Strong risk and problem mitigation skills

#SoftwareSolutions #CustomerRetention #CareerGrowth #FlexibleWork #HealthBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."