Employer Industry: Firearms and Self-Defense Services

Why Consider this Job Opportunity:
- Starting hourly wage is $22.00 per hour plus incentives
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD & LTD
- Complimentary USCCA Elite Membership & Store Discounts
- Recognized as a Top Workplace and Fastest Growing Private Company

What to Expect (Job Responsibilities):
- Develop and implement customer retention strategies to increase loyalty and retain business
- Prevent cancellation of services by offering alternative solutions during inbound calls
- Communicate clearly, confidently, and professionally on the phone
- Deepen member relationships through needs assessment
- Ensure consistent follow-up with members as needed

What is Required (Qualifications):
- High school diploma or equivalent required
- 1+ years of retention-specific sales experience preferred
- Required to pass and maintain Producer Property and Casualty License; paid training is provided
- Excellent communication skills with the ability to quickly establish rapport with people
- Strong conflict resolution skills and ability to remain calm in stressful situations

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales role within the firearms or self-defense industry
- Demonstrated ability to coach, mentor, and train other team members
- Familiarity with CRM software and customer retention tools
- Proven track record of achieving sales targets and retention goals

#FirearmsIndustry #CustomerRetention #CareerOpportunity #CompetitivePay #TopWorkplace

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