Employer Industry: Firearms and Self-Defense Services

Why consider this job opportunity:
- Starting hourly wage of $22.00 per hour plus incentives
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD & LTD
- Complimentary USCCA Elite Membership & Store Discounts
- Fun, fast-paced, and rewarding workplace recognized as a top employer

What to Expect (Job Responsibilities):
- Develop and implement customer retention strategies to increase loyalty and retain business
- Prevent cancellation of services by offering alternative solutions during inbound calls
- Communicate clearly, confidently, and professionally on the phone
- Deepen member relationships through needs assessment and consistent follow-up
- Coach, mentor, and train other team members as needed

What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 1 year of retention-specific sales experience preferred
- Must pass and maintain Producer Property and Casualty License; paid training is provided
- Excellent communication skills with the ability to quickly establish rapport
- Strong conflict resolution skills and ability to remain calm in stressful situations

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales role related to retention
- Demonstrated ability to balance multiple priorities effectively
- Knowledge of the USCCA mission and values
- A strong belief in the 2nd Amendment and the right to armed self-defense
- Ability to maintain a high level of professionalism and confidentiality

#FirearmsIndustry #CustomerRetention #CareerGrowth #CompetitivePay #TopEmployer

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