Employer Industry: Customer Service for the Firearm Industry

Why consider this job opportunity:
- Starting hourly wage of $22.00 per hour plus incentives
- 23 Days of Personal Time Off, 8 Company Holidays, and a paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD & LTD
- Complimentary USCCA Elite Membership & Store Discounts
- Recognized as a top workplace with awards for employee satisfaction and growth

What to Expect (Job Responsibilities):
- Develop and implement customer retention strategies to increase loyalty and retain business
- Prevent cancellation of services by offering alternative solutions during inbound calls
- Communicate clearly, confidently, and professionally on the phone
- Deepen member relationships through needs assessment and consistent follow-up
- Coach, mentor, and train other team members as needed

What is Required (Qualifications):
- High school diploma or equivalent required
- 1+ year of retention-specific sales experience preferred
- Required to pass and maintain Producer Property and Casualty License; paid training is provided
- Excellent communication skills and ability to quickly establish rapport with people
- Strong conflict resolution skills and ability to remain calm in stressful situations

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Proven track record of achieving sales or retention targets
- Familiarity with the firearms industry and the mission of the USCCA

#CustomerService #RetentionSpecialist #CareerOpportunity #CompetitivePay #TopWorkplace

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