Employer Industry: Firearm Safety and Training

Why consider this job opportunity:
- Starting hourly wage is $22.00 per hour plus incentives
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Workplace flexibility with options for headquarters, remote work-from-home, and hybrid arrangements
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust insurance coverage options, including Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
- Complimentary USCCA Elite Membership & Store Discounts

What to Expect (Job Responsibilities):
- Develop and implement customer retention strategies to enhance member loyalty
- Prevent service cancellations by providing alternative solutions during inbound calls
- Communicate clearly, confidently, and professionally on the phone
- Deepen member relationships through thorough needs assessments
- Ensure consistent follow-up with members as necessary

What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 1 year of retention-specific sales experience preferred
- Required to pass and maintain a Producer Property and Casualty License; paid training is provided
- Excellent communication skills with the ability to quickly establish rapport with members
- Strong conflict resolution skills and ability to remain calm in stressful situations

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales environment
- Familiarity with the firearms industry and safety protocols
- Demonstrated ability to coach, mentor, and train other team members
- Proven track record of achieving retention and sales goals

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