Employer Industry: Firearms and Self-Defense Services

Why consider this job opportunity:
- Starting hourly wage of $22.00 per hour plus incentives
- 23 days of personal time off, 8 company holidays, plus a paid day of volunteer service annually
- Workplace flexibility with options for remote work-from-home and hybrid arrangements
- Personal protection, fitness, and home office reimbursement program ($500 annually)
- Robust insurance coverage options including medical, dental, vision, and more
- Complimentary USCCA Elite Membership & store discounts

What to Expect (Job Responsibilities):
- Develop and implement customer retention strategies to increase loyalty and retain business
- Prevent cancellation of services by offering alternative solutions during inbound calls
- Communicate clearly, confidently, and professionally on the phone
- Deepen member relationships through needs assessment
- Ensure consistent follow-up with members as needed

What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 1 year of retention-specific sales experience preferred
- Required to pass and maintain Producer Property and Casualty License; paid training is provided
- Excellent communication skills with the ability to quickly establish rapport
- Strong conflict resolution skills and ability to remain calm in stressful situations

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales role within a similar industry
- Demonstrated ability to coach, mentor, and train other team members
- Familiarity with the mission and services of the USCCA

#Firearms #CustomerService #RetentionSpecialist #FlexibleWork #CareerGrowth

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