Tata Consultancy Services
RMA (Returns Management Authorization (English + Mandarin)
PayCompetitive
LocationKuala Lumpur/Wilayah Persekutuan Kuala Lumpur
Employment typeOther
This job is now closed
Job Description
- Req#: 321734
- Review the RMA requests received through Emails from External Customers
- Coordinate with Order Entry Team for the RMA#creation
- Coordinate with internal teams for the approvals of the RMA#
- Acknowledging customer on the RMA request with the RMA#
- Follow up with the internal quality team for the Failure Analysis reports.
- Managing escalations, Queries and issues from customers and internal teams related to RMA
- requests, returned parts, invoice mismatches.
- Working on some customer specific reports
- Order entry into Order Management System (“OMS”) as per the source document/s in compliance with SOX, PwC and IATF requirements.
- Order entry Stock orders and Sales orders, RMA for product, Sample Orders (both paid and free), Hub orders) into the Order Management System
- Create Ship To address as per order entry requirement.
- Perform verification of order details entered and post the order in the system.
- Interact closely with the designated team in various geographies that
- operates to respond to queries, act on instructions et.al. to ensure customer
- Maintain data integrity of OMS and execute system operations that are mandated to maintain data integrity and accurateness of the system.
- Need to maintain the turn-around time for order creations.
- Review sales order, inventory, and update order status in customer portal.
- Provide response to customer queries against SO number.
- Update the delivery status with customer.
- Handle any delivery & order related issues.
- Update customer’s portals with relevant data or as defined time to time.
- Create different types of RMA requests in systems as per guidelines.
- Standard RMA & Failure analysis request processed into the Order Management
- Perform verification of RMA details by using warranty, ASA shipment & serial number check tool
- Interact closely with team and designated team in various geographies that operates to respond to queries, act on instructions etc.
- Need to maintain the turn-around time for order creations
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
About TCS:
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #Onetcs.
Please find the job description below.
Job Title: RMA (Returns Management Authorization (English + Mandarin))Location: Penang, Malaysia
Desired Competencies (Technical/Behavioral Competency)
Job Description:
RMA Desk team coordinate the process of RMA (returns Management Authorization) requests for the order reason types like B70/B71/B72/B25.
Order Entry:
Satisfaction
Customer Portal Update:
RMA (Return Material Authorization):
Thank you for your interest in applying for this position with TCS. We will review your application and will ge t back to you if we are considering your interest in this opportunity.