Triage RN- PM Shift

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

Shift	PM - 4pm- 12:30am
Hours/Weekends	0.7 FTE 28 hours/week and every other weekend
Holidays	every other holiday rotation
Hybrid	position works primarily remote- orientation and one day/month in office

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The RN Triage role works in a hybrid schedule with the rest of the Triage team, you will collaborate with Agrace staff, families, and patients through your Agrace provided devices. You will have others to support you throughout your shift and there is a working supervisor for all shifts!

"Agrace has done a wonderful job at building a company filled with compassionate and intelligent people who are here for the right reasons. I feel like my work is meaningful and I'm proud to tell people who I work for because it's so well respected in the community. Agrace is the only health care company that I've worked for that strives to make its employees happy and makes efforts to improve areas of stress and frustration when employees voice concerns." -Homecare RN

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

The Triage RN is responsible for coordinating direct and indirect patient care that is based on nursing process. The Triage RN will assess each call and determine if a visit is needed or if assistance can be handled over the telephone. The Triage RN maintains accountability for nursing practice, patient outcomes, nursing assessments, interventions, evaluations documentation and coordination of care. This position ensures hospice services are patient and family centered and consistent with philosophy, goals, standards, regulations and policies of the program and Agrace.

• Perform telephone triage and patient assessment from Agrace office or home.
  • Respond to patient and family calls in a timely manner.
  • Effectively triage patient/family needs via the phone; assesses need of a home visit.
  • Interact in a positive, effective manner with patient, families, collaborating agencies and health care providers including phone and written communication with a focus on excellent customer service.
  • Utilize data collected from the patient, family and/or significant other or other members of the interdisciplinary team and other health care professionals.
  • Utilize knowledge of uncomplicated grief and the dying process as appropriate in patient and family assessment, care plan updating and intervention.
  • Articulate, identify, and reports signs and symptoms of client abuse and/or neglect, suicide ideation or violence.
  • Assess the need for individualized patient and family education.
• Develops and documents effective acute care planning.
  • Assess pain on an on-going basis.
  • Collaborate with patient, physician, and appropriate members of the interdisciplinary team.
  • Use pain management skills to aggressively intervene during a pain crisis.
• Miscellaneous
  • Participates in mandatory educational requirements.
  • Precept new staff.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• ADN, required
• Current, unrestricted Registered Nursing License in state of employment
• One-year nursing experience, preferred
• Must be at least 18 years of age

• Ability to develop, maintain, and apply knowledge of hospice and end of life process
• Ability to maintain professional boundaries with patients, families and co-workers
• Ability to create and follow plans of care, and patient, family, and clinical staff directions
• Basic Microsoft Office skills
• Intermediate electronic health records skills; Epic preferred
• Ability to work effectively and cooperatively with others
• Ability to communicate effectively verbally and in writing
• Ability to be flexible in time and task to meet organizational needs
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics, safe patient handling, and standard precautions

Don’t meet these qualifications as written? We would still love to talk about roles at Agrace:Join Here

At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.

Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.