Salary: £21,255 per annum
Start date: 29th January 2024
Permanent Contract - 37.5hrs a week
Location: Hybrid, minimum of two days in office required.

Hours: Full Time - 37.5 (5 days per week including weekend day). Various fixed shifts available.
Working between the hours of 07:00 – 23:00 (Currently on reduced hours of 08:00 – 20:00)
Training: 3 weeks working from home for 4 days and 1 day in the office. This is followed by 2 weeks in the office to complete the development centre.
All training hours will be Monday to Friday.

As a customer service advisor, you will join Capita as part of our RSPCA team taking inbound calls from members of the public. RSPCA is the largest animal welfare charity in the UK. Join us now and help as we work towards raising standards of care, and awareness of issues, affecting animals today.

We strive to provide a premium service using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help support callers through what can be difficult conversations by being compassionate and acting with integrity. We’ll provide you with the tools and training needed to excel in your role, you need to bring your “can-do” attitude and a passion for customer service.

Job title:

RSPCA Customer Service Advisor

Job Description:

What will you deliver?

• Supporting with inbound calls
• Delivering a service which makes RSPCA callers feel heard and supported
• Dealing with a range of calls from reports of animal cruelty to rehoming animals

Who are we looking for?

• Compassionate with the ability to communicate clearly and effectively
• An ability to learn new skills quickly, including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• Ideally, experience working within a customer service environment.
• A quiet space to work on the days you are home based with a strong WIFI connection

What can we offer you?

• A competitive salary of £21,255 per annum
• Role will be split between home working and office based in our Dearne Valley site
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday you will get a day back in lieu)
• Pension scheme
• Endless career progression

Who are we?

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

What will happen next?

• Choose ‘apply’ to submit a short application and complete our immersive online assessment.

• This assessment will introduce you to Capita and the Customer Advisor role, while measuring your suitability through a series of short tasks. If you’re successful, we’ll arrange a short video interview for you to learn more about the role and the client you’ll be working with.

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Rotherham - Capita Park House

,

United Kingdom

Time Type:

Contract Type:

Permanent