Employer Industry: Hospitality and Travel

Why consider this job opportunity:
- Opportunity to work with a dedicated and diverse international team
- Competitive salary with potential for performance-based bonuses
- Chance to deliver exceptional customer service and travel advice
- Supportive work environment that encourages collaboration across departments
- Opportunities for personal and team sales targets aligned with business objectives
- Work in a dynamic role that allows for creative communication and brand representation

What to Expect (Job Responsibilities):
- Respond promptly to inquiries from B2B partners and the Hyatt GPGS team via phone, email, chat, and other channels
- Proactively reach out to partners and hoteliers regarding queries or requests throughout the customer journey
- Maintain service-level averages by effectively managing all interactions
- Collaborate with various departments to enhance the B2B partner experience
- Handle sensitive information, including company card details, with care and confidentiality

What is Required (Qualifications):
- Strong background in customer service and communication, ideally within the travel industry
- Proven ability to manage multiple inquiries simultaneously
- Experience in sales and service cycles for B2B partners
- Excellent problem-solving skills and ability to handle difficult situations diplomatically
- Familiarity with using communication tools such as Microsoft Teams

How to Stand Out (Preferred Qualifications):
- Previous experience in a hospitality or travel-related customer service role
- Knowledge of hotel booking systems and processes
- Ability to analyze feedback and adapt responses accordingly
- Experience collaborating with cross-functional teams to enhance partner experiences
- A passion for travel and providing high-quality customer service

#Hospitality #TravelIndustry #CustomerService #SalesTargets #TeamCollaboration

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