Employer Industry: SaaS (Software as a Service) in the Field Service Industry

Why consider this job opportunity:
- Salary up to $40.00 per hour
- Comprehensive benefits package including employee stock options, medical, dental, and vision coverage
- Up to a 4% match on 401k contributions
- Hybrid work model: 3 days on-site and 2 days remote
- Opportunity for career advancement in a rapidly growing company
- Collaborative and supportive work culture that values innovation and teamwork

What to Expect (Job Responsibilities):
- Provide onboarding to new accounts through virtual meetings, demonstrating account configuration and maximizing solution value
- Collaborate with Sales, Support, and Customer Success teams for smooth customer transitions
- Conduct discovery sessions to confirm customer priorities and address onboarding concerns
- Troubleshoot product or workflow issues to enhance customer satisfaction during onboarding
- Gather feedback during the onboarding process and document notes and tasks in the CRM

What is Required (Qualifications):
- Minimum 1+ years of experience in Customer Onboarding, Sales Engineering, or Technical Sales
- Experience providing training or product demonstrations to clients
- Exposure to SaaS, UCaaS, Digital Marketing, or similar technical solutions
- Excellent verbal and written communication skills
- Proven ability to establish rapport and influence customers via email, video, or phone

How to Stand Out (Preferred Qualifications):
- Experience as an SDR, AE, AM, or in Customer Success
- Onboarding experience with complex or franchise solutions
- Familiarity with HubSpot, Fullstory, and JIRA
- Knowledge of business processes and stakeholders
- Previous exposure to field service businesses

#SaaS #FieldService #CustomerOnboarding #HybridWork #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."