NHS
Safety Insights Engagement Lead
This job is now closed
Job Description
- Req#: K0016-25-0003?language=en&page=855&sort=publicationDateDesc
- An excellent eye for detail, and understanding of healthcare, to support HSSIB to respond to patient safety concerns in the most effective and efficient way we can
- An excellent understanding of safeguarding
- Exceptional communication and stakeholder management skills
- A strategic mindset with proven expertise in patient, family and carer engagement and insight generation
- A passion for amplifying the voices of diverse communities
- Experience designing and delivering innovative engagement initiatives
- Experience of trauma-informed engagement
- Psychological resilience
- Effectively operate our external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff as our 'front door'
- Respond to all concerns and ensure that all communication is of the most professional standards
- Develop insight-gathering approaches using qualitative and quantitative best practice methods
- Maintain robust audit trails of intelligence received by HSSIB
- Identify risks and escalate safeguarding concerns
- Develop stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
- Develop and deliver innovative engagement approaches that enhances patient and public involvement in our investigations
- Ensure engagement activities are inclusive, impactful, and drive improvements
- Improve our systems and approaches to generate patient safety insights.
- Evaluate the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.
- Effectively operate our external facing platforms for receiving safety concerns from patients, members of the public and healthcare staff as our front door
- Respond to all concerns and ensure that all communication is of the most professional standards. Communication may be via email, Teams, phone calls, stakeholder meetings and in-person focus groups.
- Develop insight-gathering approaches using qualitative and quantitative best practice methods
- Maintain robust audit trails of intelligence received by HSSIB
- Identify risks and escalate safeguarding concerns
- Develop stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
- Develop and deliver innovative engagement approaches that enhances patient and public involvement in our investigations
- Ensure engagement activities are inclusive, impactful, and drive improvements
- Improve our systems and approaches to generate patient safety insights.
- Evaluate the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.
- Effectively operating our external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff
- Responding to all patient safety concerns and ensuring that all communication is of the most professional standards
- Maintain robust audit trails of intelligence received by HSSIB
- Identifying and escalating safeguarding concerns
- Developing stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
- Evaluating the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.
- Ensure that all communication and reports are factual and evidence based.
- Analyse, interpret and present highly complex and sensitive data to highlight issues, risks and support decision making.
- Ensure data and information gathered is managed, stored and disposed of in accordance with information governance requirements
- Provide guidance to stakeholders to ensure information management requirements are met
- Preserve the confidence in the HSSIBs investigatory and reporting process in accordance with its statutory obligations
- Display highest levels of professional credibility and integrity.
- Work closely with colleagues across HSSIB to establish effective two-way mechanisms for sharing knowledge and intelligence in a timely and efficient way to support the delivery of HSSIBs objectives.
- Effectively operate our external facing platforms for receiving safety concerns from patients, members of the public and healthcare staff as our front door
- Respond to all concerns and ensure that all communication is of the most professional standards. Communication may be via email, Teams, phone calls, stakeholder meetings and in-person focus groups.
- Develop insight-gathering approaches using qualitative and quantitative best practice methods
- Maintain robust audit trails of intelligence received by HSSIB
- Identify risks and escalate safeguarding concerns
- Develop stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
- Develop and deliver innovative engagement approaches that enhances patient and public involvement in our investigations
- Ensure engagement activities are inclusive, impactful, and drive improvements
- Improve our systems and approaches to generate patient safety insights.
- Evaluate the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.
- Effectively operating our external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff
- Responding to all patient safety concerns and ensuring that all communication is of the most professional standards
- Maintain robust audit trails of intelligence received by HSSIB
- Identifying and escalating safeguarding concerns
- Developing stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
- Evaluating the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.
- Ensure that all communication and reports are factual and evidence based.
- Analyse, interpret and present highly complex and sensitive data to highlight issues, risks and support decision making.
- Ensure data and information gathered is managed, stored and disposed of in accordance with information governance requirements
- Provide guidance to stakeholders to ensure information management requirements are met
- Preserve the confidence in the HSSIBs investigatory and reporting process in accordance with its statutory obligations
- Display highest levels of professional credibility and integrity.
- Work closely with colleagues across HSSIB to establish effective two-way mechanisms for sharing knowledge and intelligence in a timely and efficient way to support the delivery of HSSIBs objectives.
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Demonstrable knowledge of the healthcare landscape
- Demonstrable knowledge of safeguarding
- Demonstrable experience developing insight-gathering approaches using qualitative and quantitative best practice methods
- Demonstrable experience in patient and public engagement in healthcare
- Exceptional communication and stakeholder management skills
- Strong personal and professional commitment to working inclusively, celebrating difference and promoting the E,D and I agenda
- A passion for amplifying the voices of diverse communities
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Demonstrable knowledge of the healthcare landscape
- Demonstrable knowledge of safeguarding
- Demonstrable experience developing insight-gathering approaches using qualitative and quantitative best practice methods
- Demonstrable experience in patient and public engagement in healthcare
- Exceptional communication and stakeholder management skills
- Strong personal and professional commitment to working inclusively, celebrating difference and promoting the E,D and I agenda
- A passion for amplifying the voices of diverse communities
Job summary
Safety Insights Engagement Lead
An exciting opportunity has arisen to join the Health Services Safety Investigations Body (HSSIB) as our Safety Insights Engagement Lead. We are an independent arm's length body of the Department of Health and Social Care and we carry out independent safety investigations to make a real difference to patient safety.
We investigate patient safety concerns across the NHS in England and in independent healthcare settings where safety learning could also help to improve NHS care.
We are seeking an individual who thrives in a forward-thinking environment - bringing new ideas, insights-driven approaches, and a deep understanding of engagement in healthcare. You will ensure the voices of the public and healthcare staff drive meaningful change and are embedded in our investigatory work.
You will have:
Main duties of the job
About us
Our people
In order to be successful in our goal of providing professional, high quality healthcare safety investigations and education to the system we understand our people are at the heart of this. The NHS is building a culture that is positive, compassionate, and inclusive - and we all have our part to play.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people.
To ensure this we are committed to equality of opportunity for all staff and welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Important information
Please note that the vacancy may close early if we receive sufficient applications to shortlist before the advertised closing date.
Date posted
07 April 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
£46,148 to £52,809 a year
Contract
Permanent
Working pattern
Full-time
Reference number
065-HSSIB7126327
Job locations
Home Based
13 Freeland Park, Wareham Road
Poole
BH16 6FA
Job descriptionJob description
Job responsibilities
Health Services Safety Investigations Body (HSSIB)
Job Description
Job Title
Safety Insights Engagement Lead
Directorate
Health Services Safety Investigations Body
Department/Team
Investigations and Insights
Location
Home Based
Grade
AfC Band 7
Reports to
Head of Patient Safety Insights
Contractual notes
Permanent, full-time
Job Summary/ Purpose
The Healthcare Safety Investigation Branch (HSIB) was formed in 2017 with the aim to improve patient safety across the healthcare sector by carrying out expert investigations to determine the causes of accidents and serious incidents, and to make safety recommendations intended to prevent recurrence and to improve safety across the healthcare system. Each year HSIB publishes approximately 30 new reports, following investigations into an incident or issue, and issue safety recommendations to a wide range of bodies and organisations.
The Health and Care Act 2022 established HSSIB as the Health Services Safety Investigations Body (HSSIB), a fully independent arms-length body from October 2023.
The Safety Insights Engagement Lead will work in the Investigation and Insights team, reporting to the Head of Patient Safety Insights. The postholder will effectively operate the front door to our organisation, responsible for the external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff. It is essential that the postholder is an advocate for inclusive and meaningful engagement with a wide range of stakeholders.
As a Safety Insights Engagement Lead, the post holder will work as part of a dynamic team delivering an effective service and supporting Analysts and Investigators, to promote and publicise improvements in the safety of care provision.
Job Role and Duties
Main responsibilities
Key Accountabilities
Operational
Information Management
Working Relationships
Job responsibilities
Health Services Safety Investigations Body (HSSIB)
Job Description
Job Title
Safety Insights Engagement Lead
Directorate
Health Services Safety Investigations Body
Department/Team
Investigations and Insights
Location
Home Based
Grade
AfC Band 7
Reports to
Head of Patient Safety Insights
Contractual notes
Permanent, full-time
Job Summary/ Purpose
The Healthcare Safety Investigation Branch (HSIB) was formed in 2017 with the aim to improve patient safety across the healthcare sector by carrying out expert investigations to determine the causes of accidents and serious incidents, and to make safety recommendations intended to prevent recurrence and to improve safety across the healthcare system. Each year HSIB publishes approximately 30 new reports, following investigations into an incident or issue, and issue safety recommendations to a wide range of bodies and organisations.
The Health and Care Act 2022 established HSSIB as the Health Services Safety Investigations Body (HSSIB), a fully independent arms-length body from October 2023.
The Safety Insights Engagement Lead will work in the Investigation and Insights team, reporting to the Head of Patient Safety Insights. The postholder will effectively operate the front door to our organisation, responsible for the external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff. It is essential that the postholder is an advocate for inclusive and meaningful engagement with a wide range of stakeholders.
As a Safety Insights Engagement Lead, the post holder will work as part of a dynamic team delivering an effective service and supporting Analysts and Investigators, to promote and publicise improvements in the safety of care provision.
Job Role and Duties
Main responsibilities
Key Accountabilities
Operational
Information Management
Working Relationships
Person SpecificationPerson Specification
Qualifications
Essential
Skills
Essential
Values
Essential
Qualifications
Essential
Skills
Essential
Values
Essential
Employer details
Employer name
Health Services Safety Investigations Body (HSSIB)
Address
Home Based
13 Freeland Park, Wareham Road
Poole
BH16 6FA
Employer's website
Employer details
Employer name
Health Services Safety Investigations Body (HSSIB)
Address
Home Based
13 Freeland Park, Wareham Road
Poole
BH16 6FA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.