Employer Industry: Cruise Line Industry

Why consider this job opportunity:
- Hourly pay of $15.00 with eligibility for performance-based merit increases after the first year
- Participation in the Holland America Line Reservation Incentive Plan after the training period
- Comprehensive health benefits and a 401(k) plan
- Enjoy cruise and travel privileges for you and your family
- Monthly contact center adjustment to supplement residential internet costs
- Opportunities for training and professional development

What to Expect (Job Responsibilities):
- Utilize professional sales techniques to promote and sell cruises and cruise tours to direct consumers and Travel Advisors
- Provide superior customer service by addressing questions and concerns related to reservations and company products
- Assist with resolving reservation issues in a courteous and timely manner
- Document customer interactions accurately and communicate effectively with stakeholders
- Work independently to meet sales and performance metrics while adhering to departmental guidelines

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service and sales
- Experience in the travel and hospitality industry preferred
- Strong interpersonal and communication skills (verbal and written)
- Ability to convert customer inquiries into sales
- Proficiency in Microsoft 365 tools and basic computer skills

How to Stand Out (Preferred Qualifications):
- Experience working in a high-volume call center
- Knowledge of computerized reservation systems
- Strong organizational skills with the ability to multitask under pressure

#CruiseLine #SalesAgent #CustomerService #RemoteWork #CareerGrowth

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."