Sandvik Mining & Rock Solutions in Swadlincote, UK is looking for a
Sales and Service Support Co-Ordinator / Assistant / Advisor / Specialist

CUSTOMER FOCUSED & PASSIONATE ABOUT SALES? WE LIKE THAT ABOUT YOU

Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We have world-leading positions in selected areas – tools for metal cutting, equipment and tools for mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process system. The group has approximately 47,000 employees and representation in approximately 130 countries, with sales of about 37.3 billion.

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.

We have now got an exciting opportunity for a Sales and Service Support to join the team at our Swadlincote office.

Job summary
As a Sales and Service Support, you will be responsible for creating quotes and processing incoming service and equipment orders via Aurora ERP and Sales Tools. You will play a key part in the team as the organisational interface between local service coordinators and support the development of a digital service organisation. You will be in charge of creating cost estimates for service calls and repairs, calculating completed service and repair orders, as well as recording service hours in the ERP system, processing of warranty claims, fleet streamlining.

Your profile
Where others see many, we see you – personally. We recognise and value your passion and personality.

You are a driven and energetic individual with sound professional experience in the field of order processing service and service organisation. You have excellent IT skills and experience of using an ERP system, ideally Aurora. A strong communicator, you possess an excellent customer service track record and can negotiate and influence people whilst building strong relationships. Your excellent diagnostic skills coupled with a strong commercial awareness enables you to source opportunities for new work and be proactive. You have commercial or technical training background or experience gained in a similar field. An ability to work independently is a must, coupled with confidence in dealing with customers.

How to apply? Interested in this challenge? Please apply by clicking the ‘apply now’ button below or over our website (www.home.sandvik/en/careers) with the reference R0063365.

For further information regarding the recruitment process please contact HR Services UK on 0800 652 0011.

Closing Date: 07/02/2024

Applicants must be eligible to work in the UK or hold a valid permit to work in the UK.