Full Potential Solutions (FPS) is a new performance based outsourcing firm headquartered in Boston, MA with operations in Kansas City, MO; Metro Manila & Davao, Philippines and Chennai, India that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our mission is to create an environment where our people THRIVE!

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.

As an Inbound Sales SDR, you will play a crucial role in nurturing leads and setting up meetings for our Account Executives. Your primary responsibility will be to engage with potential clients who reach out through various channels, qualify their needs, and move them through the sales funnel. Your understanding of Salesforce, Outreach, LinkedIn prospecting, and other tools will be instrumental in managing pipelines and converting leads to meetings.

• Handle Inbound Calls: Receive and respond to inbound inquiries from potential clients with a professional and customer-centric approach.
• Nurture Leads: Qualify and nurture leads through effective communication, addressing their needs and challenges, and building strong relationships to prepare them for the next step in the sales process.
• Set Up Meetings: Schedule and confirm meetings between qualified leads and our Account Executives, ensuring a seamless transition and effective handover.
• Pipeline Management: Utilize Salesforce and other CRM tools to track lead activity, manage the sales pipeline, and accurately record all interactions and engagements.
• Prospecting: Conduct research using LinkedIn, ZoomInfo, and other platforms to identify and engage new leads and decision-makers within target accounts and industries.
• Best Practices: Stay updated on prospecting best practices and continuously refine methodologies to improve lead quality and conversion rates.
• Collaboration: Work closely with Account Executives and Marketing teams to align lead generation efforts with overall business goals and strategies.
• Reporting: Provide regular reports on lead activities, conversion rates, and pipeline status to inform strategic decision-making.

Soft Skills

• Excellent communication and interpersonal skills; able to engage effectively with international clientele.
• Proven experience in an SDR or sales role, preferably in the B2B enterprise software space.
• Strong understanding of Salesforce, Outreach, LinkedIn prospecting, and other sales tools
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proactive mindset with a demonstrated ability to meet and exceed targets.
• Knowledge of the human resource finance solutions industry is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Confident, good sales and negotiation skills.
• Ability to handle sales objections.
• Competitive, persistent and goal oriented.
• Outstanding time management skills
• Ability to multitask.
• Must be a team player.
• Reliable, punctual and good attendance records.

Technical Skills & ISP Requirements

• Superior web navigation and computer skills
• Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.
• Must have a strong and stable internet connection at home.
• With at least 25 mbps postpaid subscription and proof of internet billing; actual internet speed of at least 20 mbps download and not less than 10 mbps upload.

Experience, Education, Age

• Minimum of 2 years sales experience in a call center environment, preferably with an experience in Outbound sales, handling C-level prospects, is a high advantage.
• Experience in Leads Generation background is a plus.
• Strong expertise in LinkedIn prospecting and lead generation techniques.
• Tech sales experience or technology jobs is an advantage.
• At least 2 years in College, any course or Senior High School graduate or its equivalent.
• Must be of legal age to work in the Philippines; minimum of 18 years old.

Soft Skills

• Excellent communication and interpersonal skills; able to engage effectively with international clientele.
• Proven experience in an SDR or sales role, preferably in the B2B enterprise software space.
• Strong understanding of Salesforce, Outreach, LinkedIn prospecting, and other sales tools
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proactive mindset with a demonstrated ability to meet and exceed targets.
• Knowledge of the human resource finance solutions industry is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Confident, good sales and negotiation skills.
• Ability to handle sales objections.
• Competitive, persistent and goal oriented.
• Outstanding time management skills
• Ability to multitask.
• Must be a team player.
• Reliable, punctual and good attendance records.

Technical Skills & ISP Requirements

• Superior web navigation and computer skills
• Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.
• Must have a strong and stable internet connection at home.
• With at least 25 mbps postpaid subscription and proof of internet billing; actual internet speed of at least 20 mbps download and not less than 10 mbps upload.

Experience, Education, Age

• Minimum of 2 years sales experience in a call center environment, preferably with an experience in Outbound sales, handling C-level prospects, is a high advantage.
• Experience in Leads Generation background is a plus.
• Strong expertise in LinkedIn prospecting and lead generation techniques.
• Tech sales experience or technology jobs is an advantage.
• At least 2 years in College, any course or Senior High School graduate or its equivalent.
• Must be of legal age to work in the Philippines; minimum of 18 years old.

As an Inbound Sales SDR, you will play a crucial role in nurturing leads and setting up meetings for our Account Executives. Your primary responsibility will be to engage with potential clients who reach out through various channels, qualify their needs, and move them through the sales funnel. Your understanding of Salesforce, Outreach, LinkedIn prospecting, and other tools will be instrumental in managing pipelines and converting leads to meetings.

• Handle Inbound Calls: Receive and respond to inbound inquiries from potential clients with a professional and customer-centric approach.
• Nurture Leads: Qualify and nurture leads through effective communication, addressing their needs and challenges, and building strong relationships to prepare them for the next step in the sales process.
• Set Up Meetings: Schedule and confirm meetings between qualified leads and our Account Executives, ensuring a seamless transition and effective handover.
• Pipeline Management: Utilize Salesforce and other CRM tools to track lead activity, manage the sales pipeline, and accurately record all interactions and engagements.
• Prospecting: Conduct research using LinkedIn, ZoomInfo, and other platforms to identify and engage new leads and decision-makers within target accounts and industries.
• Best Practices: Stay updated on prospecting best practices and continuously refine methodologies to improve lead quality and conversion rates.
• Collaboration: Work closely with Account Executives and Marketing teams to align lead generation efforts with overall business goals and strategies.
• Reporting: Provide regular reports on lead activities, conversion rates, and pipeline status to inform strategic decision-making.