SUMMARY DESCRIPTION

DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Sales Focus:

• Support EXFO Sales Team by promoting testing equipment into the network service provider and private network markets.
• Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
• Develop and deploy sales force training curricula in coordination with Sales Manager and Director.
• Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions.
• Manage technical aspects of lab evaluations in close coordination with sales manager to ensure laboratory product approval.

• Respond to RFPs in close coordination with sales manager to provide best positive response to all technical requirements.
• Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support. Taking full responsibility of the demo equipment and assigned company assets.

Customer Focus:

• Provide solution proposals and justification to suit customer needs.
• Maintain close supportive relationships with key accounts to ensure smooth acceptance of products.
• Provide customer training, test plans and job aids when appropriate to ensure smooth acceptance of products.
• Assists customer with development of test automation solutions to include custom scripts and/or applications.
• Prepare and present technology seminars to educate customers and potential customers on EXFOs testing solutions.

Product Focus:

• Provide technical interface between Product Management Team and customers by developing and maintaining key technical relationships at key accounts.
• Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements.
• Provide competitive intelligence - feature set, road map, pricing.
• Participate in product improvement by identifying product applications and by studying and disseminating market trend information
• Explore alternative products and technology integrations that could improve EXFO's overall solutions and enhance product sales.
• Author/Co-Author application notes and white papers to increase product visibility and acceptance.

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• Versed in wireless RF, fiber optic and/or protocol technology. The candidate should have a knowledge of the wireless RF technology and markets, extensive knowledge of physical and optical layer technology and applications (OTDR, OLTS, dispersion, DWDM, PON and FTTx) and extensive knowledge of ethernet and transport protocols and applications.

COMPETENCIES REQUIREMENTS

• Extremely customer-oriented
• Curious with outstanding technical skills
• Entrepreneurial, motivated, self-starter
• Action- and results-driven
• Autonomous with good judgment
• Highly responsible and courteous
• Excellent communication, presentation, and interpersonal skills
• Able to travel at least 50%.

ACADEMIC AND PROFESSIONAL REQUIREMENTS

Education: Degree holder/HND or equivalent in Engineering, Technology, Telecommunications or Optics.

Language requirements: English written and spoken.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!