Job Title: Sales Operations Manager - Agent and National Retail (Wireless Carrier)

Remote

This job description is designed to capture the key responsibilities and qualifications for a Sales Operations Manager role within a Wireless Carrier, focusing on agent and national retail channels. It can be adjusted to suit the specific needs and culture of your organization.

Job Summary:

The Sales Operations Manager - Agent and National Retail is a pivotal role within our Wireless Carrier's sales operations team, focusing on enhancing and supporting sales activities across our agent and national retail channels. This role is instrumental in implementing effective sales strategies, optimizing sales processes, and ensuring our sales teams are empowered with the tools, resources, and insights needed to excel in the competitive wireless market. The ideal candidate will possess a deep understanding of the wireless telecommunications industry, combined with excellent analytical, organizational, and communication skills.

Key Responsibilities:

• Sales Strategy Implementation: Collaborate with the sales leadership to implement sales strategies tailored to the wireless market, ensuring alignment with our company's goals and objectives.
• Agent and Retailer Support: Serve as the primary point of contact for our agent and national retail partners, providing ongoing support, training, and resources to optimize sales of wireless plans, devices, and accessories.
• Process Optimization: Continuously assess and improve sales processes and policies to increase efficiency and effectiveness within the sales team, specifically tailored to the dynamics of the wireless telecommunications market.
• Data Analysis and Performance Tracking: Utilize sales data to analyze performance trends, forecast sales outcomes, and identify areas for improvement. Prepare and present detailed reports on sales metrics, KPIs, and market insights to senior management.
• CRM and Technology Management: Oversee the use and optimization of CRM systems and sales technologies, ensuring they are leveraged effectively to maximize sales productivity and customer engagement in the wireless sector.
• Training and Development: Develop and facilitate comprehensive training programs for sales staff and retail partners, focusing on product knowledge, sales techniques, and customer service excellence in the wireless industry.
• Market Research: Conduct in-depth market research to stay ahead of industry trends, competitor strategies, and emerging technologies in the wireless market. Share actionable insights with the sales team to inform strategic planning.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Telecommunications, or a related field.
• Minimum of 5 years of experience in sales or sales operations, with a strong preference for experience in the wireless telecommunications industry or related technology sectors.
• Demonstrated understanding of the wireless market, including products, services, and customer needs.
• Proven ability to analyze complex sales data and translate insights into actionable sales strategies.
• Exceptional organizational and project management skills, with a track record of managing multiple priorities in a dynamic environment.
• Strong communication and interpersonal skills, capable of building relationships with team members, external partners, and stakeholders at all levels.
• Proficiency in CRM software and advanced Microsoft Office Suite skills, particularly in Excel and PowerPoint.
• Leadership qualities with the ability to motivate and guide teams towards achieving sales targets.

Working Conditions:

• Primarily office-based, with flexibility for remote work as per company policies.
• Occasional travel may be required to meet with agents, retail partners, or attend industry events and conferences.

Application Process:

To apply for the Sales Operations Manager - Agent and National Retail position, please submit your resume and a cover letter highlighting your experience and achievements in sales operations within the wireless telecommunications industry or related fields. Be sure to include specific examples of how you have contributed to sales growth and operational improvements.