Sales Support Specialist – Tachbrook Park, Warwick

£23,000 - £25,000 With Excellent Benefits

Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor

The Sales team at Calor Gas are looking to recruit an engaging and proactive Sales Support Specialist

The Sales Support Specialist will provide a proactive inbound and outbound response service for Sales, including diary management, Change Of Ownerships, out of contracts, price renegotiations, and follow up new business appointments.

Key responsibilities will include:

• Handle calls in a professional and empathetic manner
• Provide a proactive and efficient sales and administrative support service
• Make on-line appointments and maximise efficiency of Salesforce by proactively managing sales diaries, including COOs, out of contracts, price renegotiations, and following sign-up appointments
• Management of all regional rollovers, subsequent communication with competitors and compilation of rollover report (COP 26)
• Liaise with internal departments handling requests to speak to sales colleagues
• Action customer enquiries in the salesperson’s absence
• Clearly identify and quantify potential customer needs through a strong understanding of Calor products and services
• Ensure leads are input into Salesforce and supporting marketing campaigns
• Manage and distribute email requests received into Sales Support inboxes
• Place stationary orders for the Sales team and external customers
• Place and manage orders for key customers within National Account sectors
• Nurture qualified telephone and email sales leads from enquiry to contract signing
• Proactively retain existing Calor business through outbound telephone calls

As such we would like you to have/be:

• Excellent communication skills
• Be able to work as part of a team
• Excellent organisational and interpersonal skills
• Demonstrate customer focus and be tenacious in pursuit of business and team goals
• Experience with MS Office suite
• Experience working with Salesforce or similar CRM
• Experience of distance selling
• Track record of delivery in sales and retail activities
• Able to create sustainable relationships with key stakeholders

To be considered for the above opportunity you must be eligible to live and work in the UK.