Address: 1110 West Washington Street, Suite 510 Phoenix, AZ 85007

Salary: $60,000 - $70,000

Grade: 24

Closing Date: Open Until Business Needs Are Met

The Arizona State Land Department (ASLD) is currently looking for a Salesforce Administrator. The Salesforce Administrator, will perform updates and maintenance on the department’s Salesforce platform. This platform provides a platform for customers to interact with the department and is widely used by the department to conduct its core business processes.

This position will perform updates and maintenance on the Salesforce.com platform. This position will be responsible for user provisioning, data updates, business processes, and the overall user experience. This position will also work with leadership and users and contractors to gather requirements and develop new solutions on the Salesforce platform to meet business needs.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Handle support tickets related to user permissions, groups, roles, layouts, dashboards, and reports. (30%)
• Meet with users to gather requirements and create user stories about issues and changes they would like to make to the system. (15%)
• Develop, test and implement new solutions on the Salesforce platform.(15%)
• Establish and maintain knowledge of all department applications and processes to effectively address customer concerns. (10%)
• Handle application related inquiries to resolve all customer requests, escalating as appropriate for assistance; works with internal resources to analyze requests and determine root causes of issues. (10%)
• Provide basic technical support and troubleshooting to customers as appropriate. (5%)
• Assist the department’s help desk and application development team with support tickets as needed. (5%)
• Apply the principles, theories, and concepts of the Arizona Management System; actively participating in daily group huddles and huddle board updates; continually identifying areas for process and quality improvement; adhering to established standard work and procedures. (5%)
• Other duties as assigned as related to the position. (5%)
  
  

• Skill with related software such as meeting software, Microsoft office, Google workspace
• Strong customer service communication and relationship skills. (active listener, clear, honest, strong verbal and written communicator, and good note-taking skills)

Ability
• Ability to assess, analyze, and act independently to achieve goals.
• Attention to detail and accountability.
• Ability to contribute to a collaborative team environment.
• Ability to prioritize, exceptional organizational skills, multi-task and manage time effectively.
• Ability to learn and retain industry specific information.

• A minimum of 2 years' prior experience working with Salesforce.com as an administrator.
• A minimum of 2 years' experience providing end user tech support.
• A minimum of 2 years' experience as a business analyst, meeting with users, understanding their issues and requirements.
• A Bachelor's or Associates (i.e. Computer Science, Computer Information Systems or any other related field.)
• Salesforce Administrator Certificate required.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
ASRS is a mandatory condition of employment for all employees who meet the eligibility and membership criteria as defined in statute.
Enrollment eligibility will become effective after 27 weeks of employment
The current contribution rate is 12.29%

If you have trouble applying for this position, please email HRIShelpdesk@azdoa.gov for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-2629. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.