Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves diverse high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our diverse and innovative team is helping connect, protect and power our planet.

Salesforce (CRM) Administrator

• Manage the day-to-day administration of Salesforce applications, including user management, sharing and security settings, data management, and internal case management.
• Collaborate with stakeholders to gather and understand business requirements, translating them into scalable and sustainable Salesforce solutions.
• Address business needs through implementing configurations, objects, fields, flows, and custom development when required.
• Practiced in the use of generative and predictive AI.
• Provide ongoing support and training to end-users, addressing inquiries, troubleshooting issues, and conducting workshops to promote system adoption.
• Author and execute test scripts for enhancements and fixes, orchestrate user acceptance testing, and obtain sign-off from key stakeholders.
• Develop and maintain Salesforce reports, dashboards, and CRM Analytics assets to provide meaningful insights, trends, and analytics for various business teams.
• Monitor system performance, data integrity, and data quality; implement data cleansing and deduplication strategies.
• Create and update knowledge documentation related to Salesforce configurations and processes.
• Keep abreast of Salesforce updates, features, and best practices to identify opportunities for enhancement and improvement.
• Work closely with cross-functional teams, including sales, marketing, and IT, to ensure seamless collaboration and data flow between Salesforce and other systems.
• Act as a primary point of contact with Salesforce support, managing escalations and resolving critical issues.
• Assist in developing and enforcing data governance policies and procedures.

Qualifications and skills:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Relevant work related experience of at least 3-5 years'
• Proven experience as a Salesforce Administrator, with a strong understanding of Salesforce configuration, data management, and customization.
• Salesforce certifications, such as Salesforce Administrator (ADM201), are highly preferred.
• Knowledge of Apex, Visualforce, Lightning web components, and Salesforce API is a plus but not mandatory.
• Solid understanding of CRM principles, business processes, and automation.
• Strong analytical and problem-solving skills to identify and resolve complex system issues.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Detail-oriented with a commitment to data accuracy and integrity.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to adapt to changing priorities and business needs.

MAKE A DIFFERENCE AT QORVO

We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.

We are an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, physical or mental disability, genetic information, and/or any other status protected by law.