Employer Industry: Retail Technology Solutions

Why consider this job opportunity:
- Opportunity to lead the implementation of innovative loyalty programs for a large-scale retail client
- Competitive salary and potential for performance bonuses
- Chance to work with cutting-edge Salesforce technologies and frameworks
- Collaborative work environment with cross-functional teams
- Opportunities for professional growth and development within the company
- Flexibility to work on a project basis with the potential for remote work

What to Expect (Job Responsibilities):
- Lead the implementation of Salesforce Loyalty Management for a large-scale retail client
- Design loyalty program structures, including earning/redeeming points, tiered membership, and promotions
- Collaborate with business stakeholders to gather requirements and translate them into scalable loyalty rules and workflows
- Integrate Salesforce Loyalty with Commerce Cloud, Service Cloud, and Marketing Cloud for a seamless customer experience
- Create user stories and configuration documentation for loyalty program setup, as well as perform UAT and provide post-go-live support

What is Required (Qualifications):
- 5+ years of overall experience in the Salesforce ecosystem
- Minimum of 1 full-cycle implementation of Salesforce Loyalty Management
- Strong understanding of loyalty program structures, including points-based and tier-based systems
- Expertise in Salesforce core technologies such as Experience Cloud, Service Cloud, and Marketing Cloud
- Hands-on experience with Salesforce customization using Flows, Apex, and Lightning Web Components (LWC)

How to Stand Out (Preferred Qualifications):
- Salesforce Certifications: Loyalty Management, Administrator, Platform App Builder, or Developer
- Experience in the retail industry or with retail clients on customer engagement projects
- Familiarity with Salesforce Reports and Dashboards for loyalty analytics

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