You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Group Retirement Services (GRS) is looking for a Salesforce Product Owner to complete the CRM migration for the Client Solution Center (CSC) and to lead the perpetual evolution of our CRM (Salesforce). The perfect candidate for this impactful role is passionate about technology and has experience in an agile environment. It’s someone who see possibilities instead of limitations, and who lead by example through passion, clear communication and collaboration. As a Product Owner, your role will be to deliver on key Salesforces initiatives, create the product roadmap and define the longer-term strategic vision.

What will you do?

• Create the GRS CRM (Salesforce) roadmap and define the strategic vision based on the overall organization’s vision.
• Collaborate with various stakeholders (leadership, business, pod, Salesforce CEO, integration teams, architects) to ensure alignment on the vision and delivery.
• Work closely with business leaders to understand requirements, prioritize features, and manage the product backlog.
• Socialize priorities and provide status updates to senior leadership on a regular basis.
• Complete the CSC migration to Salesforce (key objective for 2024).
• Manage the implementation process, tracking progress, mitigating risks, and resolving dependencies to keep projects on schedule.
• Facilitate release planning and demos with stakeholders to obtain feedback and showcase progress.
• Be accountable for product-specific OKRs and communicate progress to stakeholders.

What do you need to succeed?

• Experienced in facilitating Agile ceremonies and managing a backlog / release plan.
• Leadership abilities to guide a team toward delivering end solutions.
• Strong collaboration skills to work effectively with cross-functional teams from technology and business.
• Strong communication skills to gather requirements with business stakeholders.
• Excellent problem-solving and analytical skills to evaluate options and choose the best solutions.
• Ability to influence others to make the right decisions.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What will be nice to have?

• Proven knowledge of CRM (ideally Salesforce).
• University degree in Technology or Business.
• Sound understanding of financial industry.
• Good knowledge of the Group Retirement Services (GRS) business, more specifically the business development and Client Solutions Center (CSC) area
• Expertise guiding strategic priorities and managing relationships across all levels of a large organization.
• Skilled in handling change management.
• Passion to challenge the status quo, find new solutions and drive out-of-the-box ideas.

What's in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• Wellness programs that support the three pillars of your health – mental, physical and financial

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

82,000/82 000 - 135,000/135 000

Job Category:

Business Analysis - Systems

Posting End Date:

14/03/2024