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SUMMARY

Senior SAP IS Utility functional resource with extensive system configuration experience. Deep understanding of SAP ISU/CCS module along with experience with electric or gas utility business processes (meter-to-cash). Extensive experience in business process analysis, mapping, configuration, testing and implementation experience.

Specifically:SAP ISU Functional skill, customer service, billing configurations for register billing, flat rate/RTP billing, FICA configuration of Main /Sub, payment hierarchy, clearing rules, dunning, security deposits, payment clearings, account maintenance, payments, collection, financial account integration, correspondence, system exception management, and EDI market data exchange, dunning, remittance, PCI/PII regulations, bill print, device management, customer inquiry and intercompany data exchange (IDE and IDEX).

Essential Duties and Responsibilities:

• Design, enhance, develop, maintain, and support retail-based utility back-office processes enhance working within a team-first oriented environment with primarily skilled in SAP ISU and ECC domain.
• Experience in billing configurations for register billing, flat rate billing, RTP billing etc.
• Experience in FICA configuration of Main /Sub, payment hierarchy, clearing rules, dunning, security deposits, payment clearings, open item management, tax, installment plans, returns, refund process and write offs.
• In-depth working experience as architect, functional lead, functional or techno-functional skillset with exposure in deregulated or regulated electricity markets in US and Canada.
• Ability to work and lead project or application development team.
• Develop and maintain processes, applications, standard application programs providing business functions, such as online screens, batch reports, creation of applications interface files, and basic WEB knowledge.
• Determine detailed system requirements based on business requirements provided by the Operations groups.
• Configure and test ECC/IUT modifications to support new system development, enhancements, and production support modifications.
• Provide functional specifications to the ABAP personnel for customized modifications that cannot be delivered through ECC/CRM configuration.
• Test ABAP program changes.
• Provide subject matter expertise for the impact assessment and testing of SAP AOPs (Add on Packs) and SAP Release upgrades.
• Develop string test scripts in order to test a group of related functionalities.
• Support the development and execution of Enterprise Test scripts.
• Investigate problems reported by the end-users to the Help Desk, resolve production incidents and handle on-call pager if required.
• Help with SAP ISU/CCS day to day production support and related to system issues that arise in the daily operations of the system.
• Provide subject matter expertise to the operations groups in order to assist with problem solving and as a resource for training development.
• Interface with operations team and business teams to realize requirements, existing business processes, resolve issues and determine cost estimates.
• Perform other duties as assigned.

Nice to Have:

• Familiarity with Texas or North East market transactions is a big plus.
• Experience working in a waterfall and Agile framework – SCRUM, KANBAN.
• SAP CRM experience – Call Center processes, Telephony Integration, Interaction Center.
• Texas or Canada Alberta deregulated/regulated market experience.
• Able to perform debugging to identify the production issues.

Education:

• Bachelor’s degree in an accredited four-year college in computer science, software engineering or university or equivalent work experience.

Experience:

• A minimum of 10+ years of SAP configuration, design, testing, architecture experience required.

Special Skills:

• Ability to prepare and or presentation design or solution is required.
• Process-oriented and analytical, quality-oriented thinking is a must. The individual will be required to identify logical, rational approaches to business solutions.
• SAP configuration experience and testing experience.
• Experience working with end users, taking their business problems and translating them into system requirements.
• Lead / Coordinate a small, well-defined portion of a project or work process.
• Configuration, testing, maintenance, enhancements and or support activities.
• Evaluating user change requests and obtains approval to make modifications.
• Lead project planning sessions with team members to analyze business and technical requirements.
• Conducting unit testing to ensure application meets specifications.
• Working within a system related or operations related front office environment.
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Flexibility, dedication, and team-spirit are required.
• Strong organizational skills.
• Excellent verbal and written communication skills are required in order to provide appropriate cross functional support and interaction.

Physical Requirements:

• Ability to attend meetings either remotely or in person and respond to application problems as needed.

Working Conditions:

• Office environment. Major activities performed on PC connected to Unix, and client/server applications.
• Requirements for telephone consultation & support with clients.
• Duties are performed during standard business hours, but in addition, 24-hour on-call support will require some nights and weekends.
• Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones.
• Ability to work remotely from a safe location to help support business continuity plan and guideline during any climatic events, disasters and pandemic.

Why NRG is a great place to work:

• Great company culture!! Voted as a BEST employer by Forbes
• A competitive total compensation package, including annual incentive and/or commission
• Stock Purchase Plan
• Benefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.
• Company-paid life insurance and disability insurance
• 401 (k) plan to help save for retirement
• Generous PTO plan, plus 8 company holidays, and 3 floating holidays
• Numerous discounts, including electricity discounts on NRG brands

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.