Employer is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Joining our team will provide you with the opportunity to make a positive impact on health outcomes and advance health equity on a global scale. We offer a culture of diversity and inclusion, comprehensive benefits, talented peers, and career development opportunities. Come be a part of Caring. Connecting. Growing together.

Primary Responsibilities:

- Schedule specific medical and dental services in accordance with customer availability and contract guidelines
- Respond to inquiries and resolve issues related to appointment scheduling, fulfillment processing, and service completion
- Conduct customer contacts for Health Assessment processing, referral follow-up, education, and resource inquiries
- Identify potential behavioral health situations and follow contract specific protocol to assist callers
- Maintain awareness of service level and queue status to meet contractual requirements

Required Qualifications:

- High School Diploma / GED (or higher)
- Customer service experience
- Ability to work normal hours of operation with flexibility for assigned shifts
- Ability to work every other Saturday

Preferred Qualifications:

- Proficient computer skills including Microsoft Office programs
- Experience working in the Healthcare Industry
- Experience working with Medicaid or Medicare
- Experience working in a call center environment
- Prior military experience

Telecommuting Requirements:

- Must have a dedicated work area that provides information privacy
- Ability to keep all company sensitive documents secure
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Additional Information:

- California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for residents is $16.00 - $27.31. Pay is based on factors such as education, work experience, and certifications.
- UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer.
- UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.