Employer Industry: E-signature and Contract Lifecycle Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Engage with a diverse portfolio of clients, enhancing relationship management skills
- Be part of a company committed to building trust and fostering an inclusive workplace
- Contribute to improving customer experiences and driving product adoption

What to Expect (Job Responsibilities):
- Drive customer adoption and value realization through short-term engagement strategies
- Engage proactively with customers and internal partners through telephony and digital campaigns
- Leverage product knowledge to provide resolutions and account recommendations
- Conduct business reviews to ensure effective product usage and alignment with customer objectives
- Collaborate with cross-functional teams to develop strategies for key account growth and risk mitigation

What is Required (Qualifications):
- 2+ years of relevant work experience in a customer-facing role within a SaaS or related environment
- Experience with customer relationship management (CRM) software and relevant tools
- Multi-lingual in English and Portuguese
- Strong problem-solving skills and critical thinking abilities
- Exceptional organizational and time management skills to manage multiple accounts simultaneously

How to Stand Out (Preferred Qualifications):
- Multi-lingual in additional languages supported by the employer (e.g., Spanish and/or French)
- Professional experience in industries served by the employer
- Ability to analyze customer data and metrics for decision-making and improvements
- Experience with Salesforce and Gainsight platforms
- High level of empathy and proactive approach to customer needs

#CustomerSuccess #RemoteWork #CareerGrowth #SaaS #E-signature

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."