Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you ’ ll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California ’ s largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us.

Description

This position is responsible for performing all schedule management functions.

Essential Functions:
• Makes changes to department & provider schedule profile templates
• Constructs profiles to include patient arrival times, provider station locations, varied booking authorities, & appointment type conversions
• Creates & modifies facility provider list, facility activity list, & department & provider identification numbers
• Prepares providers' medical appointment schedules
• Assesses impact of provider voluntary time off requests based on facility appointment needs
• Modifies/adjusts providers' schedules
• Reviews appointment supply & demand by month & day of week; monitors appointment supply & makes modifications in provider's schedules as requested
• Releases demand-based template options based on providers' clinic availability
• Provides Department Chief of cancellation requests & schedule impact
• Contacts Call Center Tele-service Representative w/ list of canceled patients
• Coordinates w/ local Tele-service Team to rebook provider driven appointments pursuant to guidelines
• Uses PC-based tools to adjust provider schedules & appointment supply
• Identifies ways to improve systems/processes
• Assists w/ implementation of new automated systems
• Collects pertinent input data from appropriate sources
• Codes & enters data into automated scheduling system
• Works collaboratively w/ members & staff across all service lines
• Functions as a team member to achieve organizational, departmental & Call Center objectives
• Supports the organization's, department's, & Call Center's customer service philosophy
• Identifies ways to improve customer service
• Assists staff to resolve problems & complaints
• Meets w/ supervisor to identify educational needs & develop personal goals
• Performs other duties as required
• Complies w/ department & regulatory standards w/ respect to: training & development, communication, management of work, & safety
• Promotes cost containment through economical utilization of resources

Grade 325