NHS
Scheduling Coordinator
This job is now closed
Job Description
- Req#: C9247-25-0005?language=en&page=603&sort=publicationDateDesc
- NVQ level 3 or equivalent experience
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications
- Experience using workforce management software or similar
- Knowledge of GDPR, Data Protection Acts and Working Time Directive
- Previous experience of applying and adhering to workplace policies, procedures and protocols
- Experience of working in a responsive customer focused, front line service environment
- Good awareness of Equality and Diversity and ability to demonstrate a fair and consistent approach
- Able to produce accurate reports from the rostering software to meet deadlines
- Experience in using Microsoft Office applications including Excel, Word, Teams and Outlook
- GRS experience
- Previous experience of managing rotas and service delivery staff
- Previous NHS experience
- Ability to prioritise and manage workload and work to tight deadlines
- Attention to detail and accurate data inputting skills
- Ability to work without supervision within set procedures and protocols
- Ability to effectively communicate complex information to staff at all levels via telephone/e-mail and in person
- Work in partnership with internal and external stakeholders
- Ability to analyse and understand information
- Ability to take responsibility/ownership for own work and that of others
- Ability to work in and motivate others in a pressurised environment
- Ability to interpret basic data, highlighting issues and risks
- NVQ level 3 or equivalent experience
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications
- Experience using workforce management software or similar
- Knowledge of GDPR, Data Protection Acts and Working Time Directive
- Previous experience of applying and adhering to workplace policies, procedures and protocols
- Experience of working in a responsive customer focused, front line service environment
- Good awareness of Equality and Diversity and ability to demonstrate a fair and consistent approach
- Able to produce accurate reports from the rostering software to meet deadlines
- Experience in using Microsoft Office applications including Excel, Word, Teams and Outlook
- GRS experience
- Previous experience of managing rotas and service delivery staff
- Previous NHS experience
- Ability to prioritise and manage workload and work to tight deadlines
- Attention to detail and accurate data inputting skills
- Ability to work without supervision within set procedures and protocols
- Ability to effectively communicate complex information to staff at all levels via telephone/e-mail and in person
- Work in partnership with internal and external stakeholders
- Ability to analyse and understand information
- Ability to take responsibility/ownership for own work and that of others
- Ability to work in and motivate others in a pressurised environment
- Ability to interpret basic data, highlighting issues and risks
Job summary
Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role joining our team?
Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!
The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.
Please note that the Scheduling department's hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will be required to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.
Unsocial hours payment will be made in line with Agenda for Change, section 2 - use this link for more information on unsocial hours payments: Unsocial hours payments | NHS Employers
Main duties of the job
The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.
The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Date posted
07 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Home or remote working
Reference number
247-A&E-SC-0125
Job locations
Agile
Norwich
R6 5NA
Job descriptionJob description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person SpecificationPerson Specification
Qualifications
Essential
Knowledge & Experience
Essential
Desirable
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Essential
Desirable
Qualifications
Essential
Knowledge & Experience
Essential
Desirable
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East of England Ambulance Service
Address
Agile
Norwich
R6 5NA
Employer's website
https://www.eastamb.nhs.uk (Opens in a new tab)
Employer details
Employer name
East of England Ambulance Service
Address
Agile
Norwich
R6 5NA
Employer's website
https://www.eastamb.nhs.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.