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Job Description
- Req#: 25-36625
- Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Lead teams working in a SCRUM and KANBAN framework
- Develop solutions collaborating with external teams and removing impediments.
- Coordinate work, releases and technical changes communicating with IT teams and CCO leadership
- Create and manage JIRA boards to manage project, deliverables
- Support product owner communicating business objectives to
- Present to leadership about the team progress during Sprint reviews and other meetings
- Works with the Product Owner to ensure
- Design, develop, and maintain Power BI dashboards for KPI tracking and reporting
- Coach the team on Agile principles and practices, ensuring adherence to Scrum framework
- Manage project timelines, resources, and deliverables using project management tools and techniques
- Identify and remove impediments to team progress, fostering a culture of continuous improvement
- Develop and maintain Power BI dashboards and reports to track team performance and project metrics
- Collaborate with stakeholders to gather requirements and ensure alignment with business objectives
- Adapt and take ownership of the work to ensure the team is successful
- Facilitate communication between the development team and product owner
- Mentor team members on Agile practices and support their professional growth
- Bachelor's degree in Computer Science, Information Technology, or related field
- Certified Scrum Master (CSM) or equivalent certification
- Agile leadership experience developing technological solutions. Experience working with Contact Center solutions for Voice is a plus.
- Minimum of 3 years of experience as a Scrum Master, project manager or equivalent experience in an IT environment
- Strong project management skills with PMP certification preferred
- Proficiency in Power BI for creating dashboards and reports
- Experience working with contact center technologies and IT support teams
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Familiarity with Agile project management tools (e.g., Jira, Trello)
- Knowledge of ITIL framework and IT service management principles
- Experience with cloud technologies (e.g., AWS, Clienture)
- Familiarity with contact center platforms and technologies
- Understanding of data analysis and statistical concepts
We are seeking an experienced Scrum Master - Agilist with strong project management skills and Power BI expertise to support our Contact Center IT team. The ideal candidate will be responsible for facilitating Agile methodologies, managing projects, and leveraging data visualization to drive continuous improvement.
Key Responsibilities:
Qualifications:
Desired Skills:
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About the company
Our Talent Your Results - This is the premise behind US Tech Solutions. Our flexible engagement model offers right-fit talent on-demand - when, where and how you need it, so you can achieve your business objectives. We offer contingent, contract-to-hire or direct staffing services. At USTECH, we understand how critical talent is to every organization, as well as how the world of work and the workplace is changing. We offer the most effective means to help you acquire, manage and optimize talent. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering.