Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $19 / hour with an opportunity to earn monthly performance bonuses up to $1,000 / month. This is a union environment, the schedule for this position requires open availability which includes evenings, weekends, and holidays. Example of shift times could include, but not limited to: 2pm-10:30pm or 3pm-11:30pm and would likely include the weekend days. This position is located at Midway International Airport at the Midway Multi Modal Facility - 5150 W 55th st. Chicago, IL 60638.

This is a seasonal position with a 6 month maximum length of employment with a start date of April 2025 and end date of October 2025.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• Must have 1 year of work experience ( in the prior 3 years) with customer service responsibilities.
• Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have worked 6 months or more at most recent employer
• Must live within 30 minutes of Midway Airport