Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting pay at $17.65/hour
- Opportunity for career advancement and growth within the organization, including potential full-time employment with benefits
- Work remotely from home with all necessary equipment provided
- Highly structured work environment with a focus on developing customer service skills
- 40-hour work week with potential overtime available

What to Expect (Job Responsibilities):
- Handle incoming calls or emails from members, pharmacies, and doctor's offices regarding medication and benefits inquiries
- Investigate and resolve member inquiries promptly or escalate to the appropriate team member
- Adhere to Prime's standard operating procedures and training guidelines, particularly related to HIPAA
- Participate in a 6 to 8 week training class to prepare for the role
- Perform other assigned duties as needed

What is Required (Qualifications):
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Must have a dedicated, secure high-speed internet connection
- Ability to work a flexible schedule, including evenings, weekends, and holidays

How to Stand Out (Preferred Qualifications):
- Experience in a call center, particularly in the healthcare industry
- Previous remote work experience
- Fluency in Spanish
- Strong PC skills with the ability to navigate multiple software systems simultaneously
- Strong communication skills with an emphasis on professionalism and empathy

#HealthcareServices #RemoteWork #CustomerService #CareerGrowth #EqualOpportunityEmployer

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.