Employer Industry: Electric Mobility

Why consider this job opportunity:
- Salary of $20.00/hour
- Opportunity for remote work with potential travel to Salt Lake City for training
- Flexibility around scheduling, including weekends and holidays
- Chance to work with a rapidly growing company in the electric bike market
- Supportive company culture that values diversity and innovation
- Be part of a mission-driven team focused on sustainable transportation solutions

What to Expect (Job Responsibilities):
- Provide customer support via phone, chat, and email to assist customers with inquiries and issues
- Educate customers on bike models and accessories to help them make informed decisions
- Handle escalated concerns and resolve shipping issues or out-of-stock items
- Assist customers in placing orders for bikes, accessories, and merchandise
- Maintain performance metrics related to customer service, including call volume and customer satisfaction

What is Required (Qualifications):
- Minimum of 2+ years of experience in a contact center environment providing customer service
- Proven track record of achieving personal KPIs related to contact center metrics
- Familiarity with contact center applications such as soft phones, ticketing programs, and CRM systems
- Strong communication skills with the ability to resolve escalated concerns effectively
- Experience managing work quality and quantity in a remote or advanced support role

How to Stand Out (Preferred Qualifications):
- Experience with contact center applications like Gladly, Shopify, NetSuite, Salesforce, and Google Suite
- Background in a startup environment

#ElectricBikes #CustomerSupport #RemoteWork #SustainableMobility #CareerOpportunity

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