We're seeking a highly skilled and enthusiastic Live Service Agent I to join our team. As a Live Service Agent I, you'll be the primary point of contact for our customers, handling a high volume of inbound and outbound calls. You'll be responsible for providing world-class customer service, resolving customer inquiries, and addressing concerns in a professional and courteous manner. This is a call-centric role, where you'll have the opportunity to build strong relationships with our customers and make a real difference in their lives.

What you'll do:

• Speak with customers via phone, taking ownership of their needs and managing them to completion

• Educate customers about our services and benefits, and find creative solutions to their problems

• Guide customers through potential solutions to find the best match for their needs

• Book services and ensure completion/satisfaction

• Build sustainable relationships and trust with customers through open and interactive communication

• Meet targets with regard to contact rates, bookings, and other key performance indicators

• Be a fierce advocate for our customers, keeping their best interests at the forefront of every interaction

What You'll Bring:

• A customer-centric approach, with a passion for delivering exceptional service

• Excellent communication and problem-solving skills, with the ability to think outside the box

• A self-starter mentality, with a strong desire to learn and grow

• Ability to work in a fast-paced environment, handling multiple calls and prioritizing tasks effectively

• Strong attention to detail, with the ability to accurately document customer interactions and issues

• Experience in customer service, preferably in a call-centric environment

Why Join Us:

• Opportunity to be part of a rapidly growing company that's changing the way home services are delivered

• Competitive salary and benefits package

• Comprehensive training program to ensure your success in the role

• Collaborative and supportive work environment

• Recognition and reward for outstanding performance and customer satisfaction

• Opportunities for advancement and professional growth

Job Details

• Job Type: Part-time or Full-time

• Benefits: Work from home, full-time benefits to be discussed

• Schedule: Part-time (20-29 hours/week), full-time (32-40 hours/week), with morning, day, and evening flexibility

• Must be open to weekends and holiday availability

Training:

Must be flexible for the first 3 weeks to work a full time training schedule (9:00AM-5:30PM EST) that will then change to a part-time or full-time schedule.

* Please note that bonus and equity are not applicable to positions with a fixed-term contract.

This is a unique opportunity to join a dynamic and growing company, and to be part of a team that's making a real difference in the lives of our customers. If you're passionate about delivering exceptional customer service, and you're looking for a challenging and rewarding role, we encourage you to apply.

Be Human With Us:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $39,300 CAD - $49,700 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.