Job Description

Online Beauty Stylists connect one-on-one with our customers through digital tools like Beauty Chat/Phone and Request a Look on Nordstrom.com. This role requires a passion for service, beauty, and fashion along with expertise in skincare, makeup, and fragrance to serve our customers digitally.

KEY RESPONSIBILITIES:

• Respond to all customer beauty inquiries through chat, phone, and email.
• Help customers learn more about Nordstrom beauty products and how to use them.
• Use sales and beauty expertise as well as product knowledge to create personalized beauty looks when customers use the Request a Look feature.
• Curate beauty content to inspire customers to shop on Nordstrom.com.
• Consistently seek new beauty and product knowledge to act as an expert for the customer.
• Achieve and maintain digital beauty performance measures.
• Open to taking on additional activities that support beauty and styling.
• Successfully troubleshoot and resolve all customer service inquiries related to beauty via incoming phone/email and/or chat contacts.

COMPETENCIES:

• Customer Focus: Builds and delivers beauty solutions that meet customer expectations.
• Drives Results: Completes work objectives in a timely manner and at an acceptable level of quality.
• Self-Development: Makes an effort to develop and apply new knowledge and skills on the job.
• Communicates Effectively: Is effective in a variety of communication settings, including digitally.

QUALIFICATIONS:

• 6+ months experience in fragrance, skincare, and makeup.
• Experience in sales required; must be confident in selling all price points and all Nordstrom products.
• Experience with digital selling tools preferred.
• Ability to work independently and effectively in a remote setting.
• Proficient in navigating various forms of tools and technology
• Ability to drive the execution and completion of deliverables on time and with appropriate urgency, such as responding to customer’s in a timely manner.
• Exemplary verbal and written communication skills.
• Strong organization and follow-through skills.
• Understanding of computer systems and troubleshooting issues with minimal assistance.
• Ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times.
• A quiet, distraction-free, secure home workspace.
• Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership.

HOURS:

• This is an hourly position that will require schedule flexibility, including evening and weekend shifts.
• Expected schedule is 40 hours a week comprised of 5, 8-hour shifts.

TECHNICAL REQUIREMENTS:

• Minimum upload speed 15 MB/s.
• Minimum download speed 2 MB/s.
• Candidates must provide and meet all technical requirements prior to the first day of training.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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