Employer Industry: E-commerce Wine Retail

Why consider this job opportunity:
- Seasonal position with the potential for flexible part-time to full-time hours during the peak holiday season
- Opportunity to work remotely from specific states (FL, NC, NJ, NY, OH, PA, WA)
- Engaging work environment with a family-oriented and fun-loving company culture
- Chance to utilize and expand expert-level wine knowledge while providing exceptional customer service
- Recognition as one of the best companies to work for by Bay Area Top Workplaces in 2016
- Collaborative team atmosphere with opportunities for personal growth and development

What to Expect (Job Responsibilities):
- Provide exceptional customer service while recommending wines tailored to customer needs
- Engage with customers through live chat, demonstrating salesmanship and a positive attitude
- Stay informed on current promotions, policies, and procedures to enhance customer interactions
- Communicate effectively and courteously with leadership and team members
- Uphold Wine.com's branding standards and complete additional duties as assigned

What is Required (Qualifications):
- Expert-level wine knowledge and experience, with one or more wine certifications from recognized institutions or equivalent experience
- Minimum availability of four 5-hour shifts or three 5-hour shifts plus two 3-hour shifts per week
- Must reside in FL, NC, NJ, NY, OH, PA, or WA
- Strong problem-solving skills and ability to remain positive in a fast-paced, high-volume environment
- Proficiency in Microsoft Office Suite and typing skills of at least 40 words per minute

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or sales within the wine industry
- Familiarity with major wine brands and regions
- Ability to quickly navigate multiple websites and prioritize requests
- Strong attention to detail and organizational skills
- Experience working remotely in a similar role

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