Job Description

JOB TITLE: Security Guard DEPARTMENT: Public Works & Engineering POSTING NUMBER: 105814 NUMBER OF POSITIONS: 3 JOB STATUS & DURATION: (1) - Temporary 13-months, (2) – Full Time Permanent HOURS OF WORK: 40 hour workweek LOCATION: City Hall SALARY GRADE: 4 HIRING SALARY RANGE: $75,358.00 - $84,778.00 per annum MAXIMUM OF SALARY RANGE: $94,198.00 per annum JOB TYPE: Management and Administration POSTING DATE: January 17, 2024 CLOSING DATE: January 26, 2024 AREA OF RESPONSIBILITY:Under the general supervision and direction of Security Services management, the Security Guard is responsible for carrying out security duties at various City owned and/or operated facilities, in order to protect life, City assets and facilities. This position will enforce federal, provincial and municipal laws and by-laws, conduct investigations, collect evidence, testify in court, and participate in community outreach and public relations activities. 1. SAFETY AND SECURITY

• Monitors and patrols assigned areas of City owned and/or operated properties and the surrounding grounds through physical patrols and by monitoring various security systems.
• Observes, investigates, and acts on possible breaches of security, criminal code offences, fire and safety hazards, illegal entry, theft, and malfunction or interruption of utilities, machinery or equipment.
• Supports the enforcement of various By-Laws, Acts, City policies and procedures including the Trespass to Property Act and the City’s Good Behaviour Policy.
• Responds to, resolves, and escalates as necessary, complex issues involving stressful situations and/or emotional persons.
• Activates fire alarm and safety systems and assists in evacuation procedures; escorts designated authorities, police, fire and paramedic personnel to emergency locations.
• Provides security for visiting dignitaries, protocol functions, demonstrations, labour disruptions, council meetings and special events.
• Performs emergency First Aid services to the public and staff as necessary.
• Escorts or physically removes offenders and trespassers from City owned/operated properties under the Trespass to Property Act of Ontario.
• Responds to urgent and potentially volatile situations and takes appropriate action related to members of the public and City employees.
• Exercises the Powers of Arrest and detention when required.
• Required to act on behalf of the City in the event of a labour disruption including the crossing of any picket lines.
• Understand and follow the City’s Standard Operating Procedures, building Fire Safety Plans and Emergency Response Plans.

2. RELATIONSHIPS AND COMMUNICATION

• Responds to public inquiries and represents the City of Brampton Security Services section by promoting security services that contribute positively to the results of the division and corporate vision.
• Conducts security audits and assessments providing advice to enhance physical security.
• Informs designated authorities in the event of security, fire or health emergencies.
• Acts on behalf of the City for employee terminations.
• Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assists staff and visitors with customer service & security related initiatives in a professional & approachable manner.
• Initiates, builds and maintains effective working relationships with internal and external stakeholders including, but not limited to Enforcement and By-Law Services, Recreation, Transit, Brampton Library, Downtown Brampton Business Improvement Association, Region of Peel Outreach, Peel Regional Police.
• Liaise with law enforcement and other emergency services personnel (i.e. Peel Regional Police, Brampton Fire and Emergency Services, Peel Regional Paramedic Services etc) when dealing with routine and emergency situations.
• Acts as an ambassador of the City by providing customer service and responding to public inquiries.

3. CONFLICT RESOLUTION

• Investigates complaints and property related incidents.
• Participates and provides information related to employee investigations.
• Identifies areas requiring updates or improvements relating to policies, procedures and directives.
• Identifies critical issues quickly and accurately while implementing established SOP solutions.
• Proactive in assessing competing priorities and negotiating a resolution acceptable to everyone involved.
• Responds as required to all security, safety, and/or emergency situations.
• Identifies and solves employee problems, manages conflict, responds to grievances in line with SOP.

4. ADMINISTRATION

• Displays administrative and organizational skills, with the ability to prioritize and complete work within prescribed deadlines.
• Receives and records complaints, conducts investigations and testifies at court proceedings as required.
• Prepares notes and incident reports relating to unusual occurrences, detailing observations and actions taken.
• Utilizes software to complete electronic patrol tours.
• Completes various forms, logs, and work orders as required.
• Issues City identification and/or keys to employees, contractors and guests.
• Efficiently uses computers and has experience using Microsoft Office related software, incident reporting software, access control software and CCTV investigation software.

SELECTION CRITERIA: EDUCATION:

• Graduate of a recognized community college Diploma program in Law Enforcement and Security, or related field; and/or equivalent combination of education, training and experience.

REQUIRED EXPERIENCE:

• Minimum three (3) years’ full-time security experience in a government, commercial or health care environment.

OTHER SKILLS AND ASSETS:

• A valid Ontario Private Investigators License is a required. A Dual Licence would be considered an asset
• Demonstrated knowledge and understanding of legislative policies such as the Criminal Code of Canada and Trespass to Property Act of Ontario.
• Demonstrated knowledge and understanding of the Canadian Charter of Rights and Freedoms and its application in field of law enforcement.
• Thorough understanding of legal authorities related to arrest, search and seizure.
• Knowledge of proper investigation procedures to ensure that incidents are properly handled and documented.
• Experienced and able to operate and monitor computerized security software including access control systems, CCTV Systems, intrusion alarm systems and duress response systems.
• Demonstrated ability to prepare clear, concise and legible notebook entries and detailed security incident reports.
• Physically and mentally able to fulfill the duties and requirements of the assigned work.
• The ability to handle moderate to arduous physical exertion such as:
  • Operating a patrol vehicle (licensing documentation shall be provided with the resume);
  • Standing or walking for long periods in both indoor and outdoor conditions;
  • Climbing stairs and ladders;
  • Lifting and/or carrying objects of up to fifty (50) pounds;
  • Running for short distances;
• Highly developed interpersonal and customer service skills including conflict resolution, problem solving, decision making and situational awareness.
• Highly developed written and verbal communication skills with the ability to be confident, clear, respectful and sensitive.
• Ability to work up to twelve (12) hour shift schedules in order to meet the operational needs of the branch.
• Ability to work rotating shifts including days, evenings and nights (including weekends and statutory holidays).

**Various tests and/or exams may be administered as part of the selection criteria. Alternate formats will be provided upon request. Interview: Our recruitment process may be completed with video conference technology. As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change. If this opportunity matches your interest and experience, please apply online quoting reference #105814 by January 30, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted. As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use. Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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