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Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

Purpose of the Role

The purpose of this role is to provide support and assistance in all areas of managing the client’s business and keeping day to day activities running smoothly. The portfolio of accounts in the role extends to all media channels with a strong focus on digital. This offers opportunity for learning across the whole digital ecosystem and user experience and welcomes experience and interest in these areas.

Key Responsibilities

• Interrogating client briefs & understanding the core objectives, to provide clear internal briefs to specialist teams.

• Working collaboratively with colleagues and (where appropriate) local markets across Dentsu to meet client service needs.

• Coordinating activities to ensure projects and plans deliver against objectives and on time/budget.

• Supporting Client Manager and wider team with general client liaison and administration.

• Monitors sales data to measure plan effectiveness flagging issues where appropriate and researching new market trends to incorporate into planning.

• Ensure all client-facing documentation is of a high standard and quality controlled - providing timely feedback on content, quality and appropriateness to the client.

Qualifications + Skills

• Media industry knowledge & experience (Agency and/or Client side)

• Experience of working with teams responsible for delivering client needs.

• Good understanding of different media channels, in particular digital performance

• Exceptional communication skills, both written and verbal.

• Strong client centric service ethic

What we offer

• This is a permanent role.

• The team is based in our Manchester office but operates under flexible working arrangements. The team currently work 1-2 days a week from our Lower Byrom St (Bonded Warehouse) office.

• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

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