Datrose is seeking a Senior Account Manager for a temporary (REMOTE) position (W2 Only) opportunity
This is an excellent opportunity for the right individual. If interested in exploring this great opportunity, please apply directly at www.datrose.com/careers .
Veterans are encouraged to apply.
Job Description:
Responsible for high-level relationship management for one or more assigned clients strategic to the Enterprise. Accounts are target clients
having a major strategic impact on the long-term success of the Enterprise.
Job Description
GENERAL DUTIES & RESPONSIBILITIES
* Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client
relationship.
* Serves as the primary contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process
outsourced solution and regardless of the client's geographic location. Maintains contact with client at an executive level, focusing on the
strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.
* Responsibility for client satisfaction, maintaining client communication and overall management of client relationship.
* Has profit and loss responsibilities.
* Works to maintain and grow the client relationship while ensuring ongoing customer service.
* Leads sales effort for incremental revenue opportunities and contract renewals.
* Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.
* Coordinates with the delivery organizations to ensure the delivery of continuous and effective services and ensures project completion within
budget and in accordance with contract requirements.
* Manages operational aspects of projects and is responsible for oversight of vendors and subcontractors.
* Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of
improvement.
* May work at an FIS or a client location.
* Other related duties assigned as needed.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Communicates ideas both verbally and in written form in a clear, concise, and professional manner
* Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business
* Ability to understand and apply concepts
* Ability to handle projects commensurate with job expectations
* Ability to analyze and solve problems using learned techniques and tools
* Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
* Flexibility, versatility, dependability
* Prior banking or finance related experiences a plus; personal banking experience preferred
* Knowledge of FIS products and Services
* Organizational and time management skills required
* Strong problem solving skills
* Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Is resourceful and proactive in gathering information and sharing ideas
* Ability to work both independently and in a team environment
* Some flexibility of hours is required
FIS JOB LEVEL DESCRIPTION
Expert career level individual contributor role. Excellent knowledge of the field with strong leadership skills. Establishes operational objectives
and work plans, and delegates assignments to subordinates. Involved in developing, modifying and executing policies that affect immediate
client operations and may have a broader impact to the business unit or division. Works on issues where analysis of situations or data
requires an in-depth knowledge of organizational objectives of the enterprise and/or the client's business. Implements strategic policies when
selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans
and performance requirements. Regularly interacts with senior management or executive levels within the enterprise and/or client
organizations. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the
relationship. Typically manages seven or more strategic client relationships with total annual revenue of more than $20 million USD. Typically
requires at least twelve years client management or sales experience with five or more years leadership responsibility.
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit based factors.
Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.