Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As part of the Ticket Sales and Service department, your focus will be to generate revenue for our nightly suite rental business and support our Gondola rentals through inbound and outbound activities. This position will also play a key role in defining our sales strategy and tactics for the premium sales business as well as supporting important marketing initiatives. As part of the premium sales team, you will also support on selling/renewing executive suite leases as well as other premium ticketing products across all MLSE properties. Additional support to be provided for full season seats, partial season seats and group ticket packages as needed. To be successful in this role, you must be a proactive, goal-oriented individual who thrives in a high-paced business environment and shares our common purpose to unite and empower employees to create extraordinary moments for our fans and each other.

Responsibilities in this role:

• We are a ‘team first’ culture so your first responsibility is to be an incredible teammate. Each member of our sales team takes an equal share in developing and preserving a positive and collaborative group dynamic; this is the foundation of our success
• Meet or exceed established annual Executive Suites and Ticket Sales revenue targets (renewals and new business)
• Contribute to a collaborative sales culture that drives results across all properties, including the Toronto Maple Leafs, Raptors, TFC, Argonauts, Marlies, Raptors 905, Global Partnerships, Music & LIVE Events
• Strategize and build the sales plan that achieves our overall suite rental revenue and sell-through objectives
• Manage and sell the Nightly Gondola Rental inventory
• Prepare and execute presentations to prospective clients
• Nurture positive relationships with all partners involved in the sales/service process (including Legal, Finance, Ticket Administration etc)
• Develop prospects through centers of influence, referrals and meetings
• Prospect new business through social selling, network-mining, phone calls & live hosting opportunities
• Track all client/prospect interactions in Salesforce
• Successful sales results require winning behaviors. You will be required to master our CRM system as a tool to help guide your daily behaviors and measure the progression of your sales funnel.
• Ensure customer and prospect contact with game-day sales efforts where applicable.
• You will need to be prepared to pivot to focus as the demands of the business evolve. This could include helping with “Big Events” like All Star Games and Grey Cup celebrations
• Perform other promotional or service functions as required
• Lead special projects as required

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• A minimum of 5 years of successful sales experience in sports and/or direct sales is preferred
• 2+ years of experience in B2B sales with a consultative, solutions-based approach as well as a track record of over-achieving on sales KPIs
• A self-starter with a professional demeanor and presence
• Experience prospecting new clients through outbound calling and networking
• Outstanding work ethic and ability to maintain integrity while working independently
• Willingness to coach and be coached with the bravery to take risks and learn from the results
• Highly motivated individual with a strong desire to build a career in the sports business
• Demonstrated ability to build and develop professional relationships
• Skillful at listening, understanding and presenting detail
• A ‘One-Team’ approach toward departmental and company-wide goals
• Flexibility to work non-traditional hours, in non-traditional settings
• Effective interpersonal, presentation and communication skills
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• TicketMaster and/or ARCHTICS knowledge is an asset but not essential
• Proficient with Salesforce
• A preference for the team approach to selling
• Available to work evenings, weekends and holidays as the need arises

Additional Information

Apply by: November 8h, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.