CVS Health

Senior Analyst Customer Experience Measurement - Performance Guarantees


Pay$46988.00 - $112200.00 / year
LocationWoonsocket/Rhode Island
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R0498874
      Employer Industry: Healthcare Services

      Why consider this job opportunity:
      - Salary up to $112,200.00
      - Eligible for CVS Health bonus, commission, or short-term incentive program
      - Comprehensive medical, dental, and vision benefits
      - Participation in a 401(k) retirement savings plan and Employee Stock Purchase Plan
      - Paid Time Off (PTO) and holiday pay
      - Opportunity to work remotely

      What to Expect (Job Responsibilities):
      - Manage sample strategies and processes for satisfaction survey research
      - Establish and implement processes for timely fielding of PG surveys
      - Collaborate with vendors to enhance member satisfaction scores
      - Write programs in SAS, SQL, and other software tools for sample creation
      - Develop actionable insights about member experience using survey data

      What is Required (Qualifications):
      - 2+ years' experience with Microsoft Office software (Access, Excel, PowerPoint, and Word)
      - 3+ years' experience in a business/corporate environment in a data management role
      - 2+ years' experience with SAS and/or SQL
      - Bachelor's degree or equivalent experience (4 years)

      How to Stand Out (Preferred Qualifications):
      - Prior experience in statistical analysis
      - Knowledge of survey research platforms
      - Strong written and verbal communication skills
      - Project management and time management skills
      - Ability to multitask in a challenging environment

      #HealthcareServices #CustomerExperience #RemoteWork #CareerOpportunity #CompetitivePay

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.